Operations Manager - Inbound

Reposted Yesterday
Be an Early Applicant
Upper Marlboro, MD, USA
In-Office
57K-156K Annually
Senior level
Other • Retail
The Role
Lead all inbound operations for a 360,000 sq ft distribution center with 85 hourly associates. Oversee operational functions, inventory control, KPIs, safety, process improvement, and departmental development while partnering with leadership to drive quality, profitability, and continuous improvement.
Summary Generated by Built In

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an Inbound Operations Manager for our Market Distribution Center in Upper Marlboro, MD. If you have familiarity and experience in warehouse management, order fulfillment, inventory control, process management, work-shift coordination, and are organized with great people skills, this is the position for you! This position entails leading all aspects of a 360,000 square foot distribution center with 85 hourly warehouse associates.

With 11 strategically located regional distribution centers and a growing network of 6+ market distribution centers throughout the US this position offers incredible advancement opportunities! We want to help you build a long-lasting career with Ferguson. Together, we can continue to lead the industry and help build our nation’s infrastructure from the ground up.

Responsibilities:
  • Responsible for the operational functions of the Distribution Center

  • Lead other projects as directed by the General Manager.

  • Responsible for developing Department Managers

  • Establish and maintain open lines of communication with all corporate associates, branch personnel and distribution associates.

  • Continuous review, evaluation, and audit of operational procedures and performance KPIs with the purpose of identifying areas for improvement or developing potential cost saving projects.

  • Build upon Departmental Goals monthly and ensure adherence to established KPIs.

  • Communicate, in a timely manner, steps taken to correct problems or ongoing issues.

  • Champion the development, implementation, and continuous improvement of organizational management protocols, practices, and tools

  • Drive safety, quality, and profitability to meet or exceed company objectives

  • Act as a strategic partner on the leadership team and liaison among different departments to improve operation results

  • Ensure warehouse operation is led with efficiency and success

  • Manage inventory control in our warehouse

Qualifications:
  • Bachelor’s Degree is preferred, equivalent experience will be considered

  • 5+ years' management experience in a Distribution Center / Fulfillment Center environment required

  • 5+ years handling inventory / operational tasks

  • Warehouse Management System (WMS) experience

  • Ability to adapt and change processes to keep pace with the evolving business requirements

  • Outstanding organizational and leadership skills to reliably respond to urgent situations

  • Must be process oriented with good judgment and decision-making abilities

  • Strong interpersonal skills and the ability and desire to lead a team

  • A confirmed understanding of OSHA and DOT regulations

  • Proficient technical skills included but not limited to Microsoft O365 applications

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$4,743.90 - $12,966.80

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Skills Required

  • Bachelor's Degree or equivalent experience
  • 5+ years management experience in a Distribution Center / Fulfillment Center environment
  • 5+ years handling inventory and operational tasks
  • Warehouse Management System (WMS) experience
  • Ability to adapt and change processes to meet evolving business requirements
  • Outstanding organizational and leadership skills to respond to urgent situations
  • Process oriented with good judgment and decision-making abilities
  • Strong interpersonal skills and desire to lead a team
  • Confirmed understanding of OSHA and DOT regulations
  • Proficient technical skills including Microsoft O365 applications

Ferguson Enterprises Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ferguson Enterprises and has not been reviewed or approved by Ferguson Enterprises.

  • Healthcare Strength Health coverage includes multiple medical plan options with HSA availability and a PPO, plus dental, vision, life, disability, mental health, and family-forming and women’s health support. Feedback suggests these offerings add significant perceived value to the overall package.
  • Retirement Support Retirement programs include a 401(k) with company match and profit-sharing, alongside an employee stock purchase plan and executive deferral options. Feedback suggests these features strengthen long-term financial security.
  • Leave & Time Off Breadth Time-off provisions are wide-ranging, including vacation, sick, holiday, personal, parental, and paid volunteer time. Feedback suggests generous PTO is a key attraction and complements cash compensation.

Ferguson Enterprises Insights

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The Company
HQ: Newport News, VA
17,243 Employees
Year Founded: 1953

What We Do

Ferguson plc (NYSE: FERG; LSE: FERG) is a leading North American value-added distributor providing expertise, solutions, and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. We exist to make our customers’ complex projects simple, successful and sustainable. Ferguson Enterprises, LLC is the largest operating subsidiary of Ferguson plc. For more information on Ferguson plc, please visit www.fergusonplc.com.

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