About the Role :
Join GoMart as an Operations Manager and help drive our exponential expansion! You'll be in charge of onboarding merchants nationwide and ensuring we provide exceptional service to our consumers.
In this role, you'll lead a team to engage with merchant partners, ensuring they receive a top-notch, end-to-end onboarding experience and can meet our expectations. In addition, you will work with internal stakeholders to ensure we are providing an exceptional experience to our drivers, merchants, and most importantly customers. Your efforts will directly contribute to our growth and success of the overall business.
If you're passionate about operational excellence, thrive in a fast-paced environment, and enjoy building strong partnerships, we invite you to apply and be part of our innovative team shaping the future of the grocery industry in Indonesia
What you will do:
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement in operations.
- Build and maintain strong relationships with merchant partners, promptly addressing their needs and concerns.
- Train, mentor, and manage a team of onboarding specialists to ensure high performance and professional development.
- Collaborate with internal teams to ensure drivers, merchants, and customers receive exceptional service.
- Stay updated with industry trends and competitor activities to keep GoMart ahead.
- Identify opportunities for operational efficiencies and implement best practices across the team.
- Prepare routine reports and present findings as the basis of rationale and recommendations for strategic decision-making
- Develop and implement strategies to enhance the onboarding process and improve merchant satisfaction.
What you will need:
- At least 5 years experience in operations, preferably at the managerial level and from Multi National Company
- Strong analytical thinking, insights generating, and complex problem-solving skills using various improvement tools and methods, including Big Query/ SQL, Tableau
- Leadership skills to manage direct and indirect stakeholders with various backgrounds and ability to manage small team
- Strong communication and project management skills with experience managing projects with multiple stakeholders
- The ability to move and execute quickly in a time-efficient manner to allow for continual iteration is a core competency of our team
- Fluent in Bahasa Indonesia & proficient in spoken and written English
About the team
At the Groceries product group, we're revolutionizing how people get their daily staples with our lightning-fast, on-demand delivery service. GoMart, our flagship B2C online grocery platform, has skyrocketed, leading the quick commerce market and delivering convenience items to delighted consumers in over 100 cities across Indonesia. Our mission is to empower merchant partners nationwide, helping them thrive while ensuring our customers receive their daily essentials swiftly and reliably.
Join us on this thrilling journey to shape the future of the independent movement for everyone and everything. We're a diverse team that values curiosity, a passion for technology, and a collaborative spirit. If you're driven by innovation and excited about solving real-world problems with cutting-edge tech, we want you on our team. Let's create the future together!
Top Skills
What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
