This position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
PRIMARY DUTIES / RESPONSIBILITIES:
- Extensive knowledge and understanding of all aspects of late-stage default mortgage servicing. This includes but not limited to foreclosure, bankruptcy, property preservation, claims and REO.
- This position supports late-stage to ensure compliance with regulatory and client guidance by developing new processes or enhancing existing strategies.
- Oversight and responds to quality control, audit and high-risk findings for late-stage default.
- Oversight via project management of large scale compliance roll-outs and risk inicidents.
- Monitor and identify trends or risks associated with the portfolio.
- Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure.
- Follow departmental and business policies with strict adherence.
- Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
- Stay current with pending regulatory and state law changes that could impact processes
- Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
- Manages exception reporting used as key controls for minimizing risk.
- Assist wherever needed, when necessary.
- Implements goals, objectives, and work standards for the department.
- Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
- Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.
- Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
- Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.
- Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors.
- Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.
MINIMUM REQUIREMENTS
- 5+ years late-stage default experience within a Mortgage Servicing Organization
- 5+ years experience with GSE and GNMA Investors and MI companies
- Have a strong base knowledge of mortgage servicing and applicable documentation
- Experience using MSP and LoanSphere, Yardi (P260), FHA Connection, Catalyst
- Self-starter, with the ability to problem solve
- Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company
- Understanding of the general mortgage default process (for example: Foreclosure, Bankruptcy, Loss Mitigation, Eviction)
- Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Excellent oral communication skills, including ability to effectively coach, motivate, and lead
The pay range for this role is $75,375.00 - $100,475.00
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Similar Jobs
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
