Benefits of working at Together
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
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Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Job DescriptionAs an Operations Manager, you will be responsible for overseeing the operational aspects of the Corporate Lending Team, ensuring efficient and high-quality service delivery to Customers, Intermediaries and Sales Teams.
Working alongside our other Operations Manager, you will be managing small teams and be responsible for the delivery of excellent customer service, optimisation of processes, handling escalations, and ensuring the smooth execution of lending transactions.
You will play a critical role in improving client satisfaction, driving operational efficiency, and ensuring compliance with internal lending standards.
As a Operations Manager, we are looking for someone to:
- Oversee day-to-day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
- Serve as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
- Oversee the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
- Identify areas for improvement in operational workflows, systems, and customer service processes
- Implement best practices to streamlining operations, reducing processing times, and minimizing errors
- Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, along with operational efficiencies
- Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery
Essential
- Experience in financial services; operations management, customer service, or a related role
- Strong knowledge of commercial /corporate lending products and services, including loans and account management
- Experience in managing teams and improving operational workflows
- Strong customer service orientation with the ability to manage escalations and complex client needs
- Effective communication and interpersonal skills to work with both internal teams and external clients
- Knowledge of financial services/ lending compliance and regulatory requirements
- Proficiency with lending systems, CRM software, and operational tools
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Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Click here for more information on our Recruitment Process
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.
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What We Do
When the door to your property ambitions seems closed, ours is always open. Whether it’s a house to make a home, a business step in the right direction or your next big investment, we have the keys to unlock the doors to your property ambitions. Together, opening doors since 1974.
