The Role
Own and optimize warehouse operations for refurbishing and delivering e-bikes: lead mechanics and associates, design processes, manage suppliers, build dashboards, analyze data to improve customer experience and financial efficiency, and support fast-paced expansion.
Summary Generated by Built In
About the company:
At Upway, we are making electric mobility accessible to everyone. We are building the largest marketplace for reconditioned e-bikes, offering consumers the widest choice of ebikes, at a great price and with the peace of mind of professional reconditioning and warranties. By executing fast on our mission, we will accelerate the transition to greener ways of moving around, whilst reducing the amount of waste as we extend e-bikes’ lifecycle. We are excited to bring this vision to life and to play our part in addressing some of today’s biggest environmental challenges.
Upway is hiring an Operations Manager in Berlin. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.
The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.
Your Mission
- Lead a team of warehouse associates and bike mechanics
- Design, build and own entire parts of the operational flow
- Go deep into the data to find optimization opportunities
- Manage relationships with suppliers, manufacturers and partners
- Design and implement processes to optimize customer experience and financial efficiency
- Set up tools and dashboards to get an accurate view on operations
- Work closely with the rest of the company to support an extremely fast paced growth and expansion
What We’re Looking For
- Strong academic background in engineering, finance, logistics, business, MINT or similar
- 3-5 years of experience in Operations, Finance, or equivalent
- Proficiency in English (Fluency in German highly preferred)
- Possess strong communication and leadership skills, able to lead a small team in a warehouse environment
- Superior problem solving skills; able to manage detail, establish root cause, and to analyse data
- Comfort with working in a fast-paced and changing environment
- Attention to details and obsession for operational excellence
- Readiness to be fully accountable for a complex operational scope
- Thrive on change and a dynamic environment. Inclined to operate with flexibility and to commit the extra step required to get the job done
Why Join Us
- At Upway, we strive to attract and retain top talents by offering a competitive compensation package that includes a generous stock option plan. Stock options give you the right to buy shares at a fixed price, so as Upway grows in value, so does your stake. It’s a long-term opportunity to build wealth and purpose, side by side.
- You will benefit from a 15% discount on an e-bike from our shop per year.
- You will receive public transport support to make commuting simpler and more sustainable, as well as phone allowance + brand new Macbook to work away
- You will operate in an environment where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
- You will work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.
- You will enjoy exclusive offsites and team events to make time to connect and enjoy.
Ready to Ride?
- Apply now via our platform. Feel free to include links to past campaigns, growth results, or anything you're proud of. Don’t meet 100% of the criteria? That’s okay. If you're excited about the role and our mission, we’d still love to hear from you.
We believe diverse teams build better companies. We encourage applications from people of all backgrounds, identities, and experiences. If you see yourself in this role – even if you don’t meet every point – please reach out.
Let’s make e-bikes the new normal. Join Upway.
About
At Upway, we are making electric mobility accessible to everyone. We are looking for high intelligence, high energy and high integrity people to join us on an exciting journey and reshape mobility with us.Our mission is to make e-bikes the norm, redefining how the world moves. As the global leading platform for certified pre-owned and refurbished e-bikes, we proudly serve customers across nine countries, including France, Germany and the US.We are an international company and operate from Paris, Antwerp, Berlin, Dusseldorf, Los Angeles, Amsterdam and New York. In just three years, we achieved a fast paced growth, ambitious expansion and secured $120M+ from leading investors, including Sequoia, Exor Seed, Korelya Capital & GFC.
Skills Required
- Strong academic background in engineering, finance, logistics, business, MINT or similar
- 3-5 years of experience in Operations, Finance, or equivalent
- Proficiency in English
- Fluency in German
- Experience leading a small team in a warehouse environment (warehouse associates and mechanics)
- Strong communication and leadership skills
- Superior problem solving skills, root-cause analysis and data analysis ability
- Attention to detail and obsession for operational excellence
- Comfort working in a fast-paced, changing environment and readiness to be fully accountable
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The Company
What We Do
Upway is a leading international marketplace for certified pre-owned electric bikes. Founded in 2021, the company specializes in the refurbishment and resale of e-bikes, aiming to make sustainable electric mobility accessible and affordable. Upway operates an extensive circular mobility network, partnering with retailers and individuals to recondition bikes and provide them with a one-year warranty across multiple countries, including the US and Europe.
