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Job Description
Title Operations Manager – Altersvorsorgedepot
Department Altersvorsorgedepot/Proposition/Operations
Location Frankfurt am Main/Kronberg (hybrid)
Level Manager / Assistant Manager / Associate
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Proposition team and feel like you’re part of something bigger.
About your team
The Altersvorsorgedepot team is building one of our most strategic new product propositions, creating a scalable, compliant and customer-centred retirement offering that will shape how clients invest for their future.
As part of the Operations team, you will support the effective running of this new proposition by ensuring that operational processes, regulatory requirements and customer-related special cases are handled accurately, efficiently and in line with German retirement product requirements.
About your role
As an Operations Specialist for the Altersvorsorgedepot, you are responsible for running and supporting operational special cases linked to the German regulatory framework and ZfA-related procedures. This includes complex or non-standard operational topics such as Versorgungsausgleich, subsidy-related failures, product migrations and other lifecycle events that require strong process understanding, attention to detail and close coordination across Operations, Proposition, Technology and control functions.
You will contribute to the stable, compliant and scalable delivery of the Altersvorsorgedepot operating model by ensuring that special cases are processed consistently, documented properly and improved over time.
Key Responsibilities:
- Manage operational special cases for the Altersvorsorgedepot.
- Process Versorgungsausgleich, subsidy failures and product migrations.
- Ensure compliance with German regulation and ZfA procedures.
- Support onboarding, servicing and lifecycle management processes.
- Investigate operational issues and coordinate resolution.
- Work with Operations, Proposition, Technology and control teams.
- Maintain process documentation, work instructions and evidence.
- Support testing and operational readiness for new processes.
- Identify improvements for recurring special cases and exceptions.
- Contribute to a scalable and high-quality operating model.
About you
You are detail-oriented, reliable and motivated to build expertise in a regulated financial services environment. You may already have experience in operations or service delivery, but motivated graduates, career starters or career changers with a strong interest in operational processes, regulation and customer service are also encouraged to apply. You enjoy working accurately with complex cases and collaborating across teams.
Key Skills & Experience:
- Interest in financial services operations and regulated products.
- Ability to handle detailed operational tasks accurately.
- Motivation to learn German regulation and ZfA procedures.
- Strong sense of ownership and reliability in day-to-day execution.
- Good coordination skills across teams and stakeholders.
- Analytical mindset and willingness to improve processes.
- Comfortable working in an evolving new product environment.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
Skills Required
- Interest in financial services operations and regulated products
- Ability to handle detailed operational tasks accurately
- Motivation to learn German regulation and ZfA procedures
- Strong sense of ownership and reliability in day-to-day execution
- Good coordination skills across teams and stakeholders
- Analytical mindset and willingness to improve processes
- Comfort working in an evolving new product environment
Fidelity International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Fidelity International and has not been reviewed or approved by Fidelity International.
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Parental & Family Support — Family leave and carers’ support are emphasized via equalized paid parental leave globally and enhanced maternity/adoption policies. Inclusive provisions also cover carers’ leave and compassionate leave to support diverse family needs.
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Healthcare Strength — Healthcare benefits and private medical insurance are consistently highlighted as part of the core package across locations. Wellbeing resources, including an Employee Assistance Programme and menopause support, reinforce the depth of health coverage.
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Retirement Support — Pension and retirement savings are positioned as a strong element of the total package in multiple markets. Retirement design is frequently cited alongside paid time off and flexibility as part of a solid overall offer.
Fidelity International Insights
What We Do
Fidelity International offers investment solutions and services and retirement expertise to more than 2.5 million customers globally. As a privately held, purpose-driven company with a 50-year heritage, we think generationally and invest for the long term. Operating in more than 25 countries and with $739.9 billion* in total assets, our clients range from central banks, sovereign wealth funds, large corporates, financial institutions, insurers and wealth managers, to private individuals. Our Workplace & Personal Financial Health business provides individuals, advisers and employers with access to world-class investment choices, third-party solutions, administration services and pension guidance. Together with our Investment Solutions & Services business, we invest $567 billion on behalf of our clients. By combining our asset management expertise with our solutions for workplace and personal investing, we work together to build better financial futures. *Data as of 31 March 2021
