Operations Manager, 18 Month FTC

To keep up with our growth in the UK and Ireland, we’re looking for a dedicated Operations Manager to lead and oversee the operational delivery of NFP Ireland’s Employee Benefits, Wealth Management, Mortgage and Health services. This role plays a key part in ensuring seamless service delivery, strong compliance and governance, operational efficiency, and an exceptional client experience. You will manage and develop a high‑performing operations team - including the Health Team - optimise processes, drive digital and AI‑enabled improvements, and collaborate closely with internal and external stakeholders to support NFP’s growth strategy. This is an 18-month fixed-term contract.

We’re looking for someone with:

• Proven experience managing and developing high‑performing teams
• A strong understanding of Irish regulatory requirements in wealth, pensions, mortgages, and employee benefits
• Excellent leadership, communication, and relationship‑building skills
• A strong analytical mindset with the ability to interpret data and implement effective solutions
• Proficiency with MS Office, CRM systems, reporting tools, automation software, and AI‑driven systems
• 5+ years’ experience in operations management, preferably within financial services or employee benefits
• A professional financial services qualification (e.g., QFA) is desirable
• Experience in compliance, regulatory engagement, audit support, and risk management
• Knowledge of pension schemes, group risk products, wealth advisory services, and health benefits administration
• Experience implementing digital transformation or AI‑powered process improvements is an advantage

Using these skills, you’ll be:

• Managing the day‑to‑day operations across Employee Benefits, Wealth Management, Mortgage and Health services
• Leading, mentoring, and developing a team of operational and administrative staff, including the Health Team
• Managing recruitment, onboarding, offboarding, and continued professional development across all teams
• Ensuring service excellence, regulatory compliance, and adherence to SLAs across all operational functions
• Partnering with Finance, HR, Compliance, Marketing, and Regional Operations Managers to drive cohesive operational delivery
• Maintaining an up-to-date understanding of Irish financial services regulations (GDPR, Central Bank of Ireland, industry standards)
• Supporting marketing projects, including collateral updates, proposal support, and client‑facing material development
• Developing and implementing operational strategies to strengthen efficiency, reduce waste, and enhance client value
• Overseeing pipeline management, reporting, new business processing, and ongoing client service workflows
• Acting as the first line of defence for complaints, ensuring timely investigation and resolution in partnership with Compliance
• Overseeing the accurate processing of all payable invoices and credit notes
• Reconciling accounts to supplier statements on a regular basis to ensure accounts are kept up to date
• Supporting internal and external audits, compliance reviews, and regulatory reporting cycles
• Analysing end‑to‑end workflows and identify opportunities for improvement using data‑driven insights
• Working closely with sales, client relationship teams, and senior leaders to align operational priorities with business goals
• Managing invoicing, AUM capture, sales reporting, commission recording, and related business reporting
• Overseeing office operations including vendor management, stock control, phone systems, diary management, and annual leave approvals
• Providing administrative and operational support for high‑net‑worth clients where required
• Acting as escalation point for client complaints, ensuring timely resolution and follow‑through

Who is NFP?
With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas:

• Insurance (helping them manage key risks)
• Health and safety (supporting them to create a safer workplace for their employees)
• Employee benefits (helping them reward their people more effectively)
• HR, people and talent (supporting employers and their people to thrive through changes and challenges)

What you’ll love about working here

• working in a dynamic, fast-paced organisation in an exciting industry
• the opportunity to do globally impactful work from day one
• learning from industry and business line specialists with decades of experience
• a huge variety of projects to work on and challenges to solve
• our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being
• a rich suite of employee benefits and out-of-work perk

The great benefits we offer:

Finances
It’s important to know you’re paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind.

• Matched employer pension contributions
• Life Assurance and Group Income Protection
• Lifestyle discounts for well-known brands

Work-life balance
We appreciate the importance of your life outside of work and the benefits of an effective work-life balance. That’s why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office.

• Opportunity for hybrid working
• Generous annual leave allowance

Health and wellbeing
We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing.

• Comprehensive Private healthcare
• Healthcare cash plan
• Additional days off throughout the year to focus on your wellbeing

Charity and community work
At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you’ll be able to join us in making a real difference.

• Numerous charity fundraising challenges and events throughout the year
• Opportunities to volunteer and give back to the community
• Award-winning apprenticeship program, helping local schoolchildren take their first steps into the world of work

Social
It’s not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally.

• Two large employee events every year for summer and Christmas
• Enjoy out-of-work events and socials to get to know your team better
• Good office locations with plenty of opportunity to socialise outside of work

Inclusion and belonging
We’re proud holders of Insurance Business Magazine’s 5-Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement.

• A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board
• Inclusive policies and procedures to ensure all of our people are treated fairly
• Access to Business Resource Groups that can support with multiple of key challenges

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.