Operations Liaison NC-iLIFE

Job Purpose: The Operations Liaison oversees all functions of iLIFE operations in the State of North Carolina programs providing optimal service to Consumers, Attendants, Interns, and the Department of Vocational Rehabilitation and Department of Health and Human Services staff.

Essential Job Functions:

1. Provides exemplary customer service to program stakeholders when replying to inquiries, complaints, and grievances, including but not limited to: consumers, attendants, interns, and government agencies.
2. Manages payroll process on a bi-weekly basis including timesheet entry, running reports, verifying payroll summary, submitting funding files to NC DHHS, and uploading bank files.
3. Ensures compliance with NC contract, federal, state, local and other applicable rules and regulations in accurately processing program employees’ paperwork and payroll.
4. Onboards clients and workers for all programs including initial outreach, processing forms (W4, I-9, SS-4 etc.), and creating client/worker records in iLIFE’s database.
5. Ensures proper billing and collection of all programs by creating all invoices including payroll processing, cost share, worker’s compensation and SUTA/FUTA.
6. Reviews and produces reporting as needed (i.e. funding file, over budget report etc.).
7. Identifies and advises management of trends, problems, and issues as well as recommended courses of action; informs management of new procedures and ideas for continuous process improvement.
8. Manages program inbox and replies to all emails in a professional and timely manner.
9. Other duties as assigned

Required Technical Skills, Experience, Education, and Credentials:

Minimum Required Education: Associate’s degree or equivalent work experience in payroll or accounting.
Minimum Required Experience: Minimum of two years human services operations or related experience.
Travel Type: Less than 10%

Knowledge, Skills, & Abilities:

• Understanding of long-term care, disabilities, Medicaid, managed care and/or Medicare is desired.
• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
• Customer Focus - Builds and maintains customer satisfaction with the products and services offered by the organization.
• Problem Solving/ Providing Consultation - Resolves difficult or complicated challenges.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

Physical Requirements, Visual Acuity, and Work Conditions:
Physical Requirements: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Working Conditions: None: The worker is not substantially exposed to adverse environmental conditions.