Operations Leader

JOB DESCRIPTION

• Serves as Project Lead or Reviewer on complete test programs covering all testing technologies as assigned.
• Communicates project status and results to clients and sales through frequent contact.
• Holds responsibility for defining project scope, test plan, report review and accuracy, meeting of agreed deadlines, and managing project related activities.
• Coordinates laboratory activities and instructions to lab staff, scheduling testing and reviewing lab work to keep project completion dates.
• Studies and understands test standards, testing technology, and regulations for scope of responsibility.
• May represent UL at industry related functions such as seminars, trade shows or standards committees.
• Serves as the SME for local office and key customers for standards, industry and certification programs.
• Has detailed understanding of test techniques, procedures, and equipment.
• Performs standard test procedures when necessary.
• Provides training to lab staff when necessary.
• Finds solutions and supports customer products in lab.
• Manages training to support needed capacity and quality of testing.
• Follows up on contacts from clients and communicates technical issues, Test Standard explanations, certification requirements and UL procedures and requirements.
• Acts to address client concerns and resolve issues for the local office.
• Ensures proper communication and support of the customer needs from the team.
• Supports Sales staff to determine project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction for the local office.
• Works with Sales and customer to negotiate completion dates and sample requirements.
• Meets with key customers to understand activities and needs.
• Ensures Leadership Team is aware of the feedback.
• Manages a team of staff to Title Responsibilities and CBS Role goals.
• Sets Goals and provides feedback on achievements through regular communications and Performance Appraisal process for Lab/Engineering Team.
• Responsible for Revenue production for area of responsibility and cost management of the team.
• Understands and evaluates costs to produce revenue.
• Takes actions to adjust or manage costs.
• Integrates continuous improvement concepts and techniques into all aspects of the job for the local office.
• Manages and reviews related internal documents for accuracy.
• Develops special test methods and test equipment for new standards, test requirements, or improved efficiency, when needed.
• Likely to support the business externally through travelling to meetings at client sites, attendance at industry related events and other meetings.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS

• University Degree in Engineering, Engineering Technology, Industrial Technology, Manufacturing Technology, or Physics from an accredited program plus generally ten years of directly related work experience or equivalent education and experience.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
Our CTECH business contributes to society's progress by enabling the adoption of new technologies. We want to be the best service provider for services that enable customers to successfully launch electronic and wireless products that are safe, compliant and delight their end users. Being the best means being able to serve the most demanding customers, the latest technologies and product innovations while consistently providing outstanding quality, service and value, so that we make every customer an advocate of UL Solutions and sustain market leadership in the areas we compete in.