Operations Lead

Cube RM is the leading global Tender Management Software company, empowering Life Sciences organizations to discover and win more business opportunities through the power of Data and AI. Our platforms transform global tender data into actionable insights, helping pharmaceutical and medical device companies make better strategic decisions in complex B2B environments.

Our core platform, Tender Central, helps Life Sciences organizations manage and optimize tender processes globally. Alongside Tender Central, we are introducing AI-powered capabilities and intelligent agents that enhance how teams analyze opportunities, prepare responses and manage tender-related activities across the platform.

We are hiring a Head of Operations to be the operational backbone of Cube RM - the person who makes sure the company runs as well as the product we build. You will report directly to the CEO, lead a small ops team, and own everything from company-wide processes and SOPs to cross-functional projects and leadership coordination.

This is not a purely strategic role. You will be hands-on. You will write the SOP, send the email, fix the broken process, run the meeting - not just design the system around it. At the same time, you will operate at the leadership level and be trusted to act as a proxy for the CEO when needed.

Responsibilities

• Operations Design & Management
  Build, maintain, and monitor how Cube RM runs as a company. Define processes, close gaps, and create visibility into what is working and what is not — across every function. You are accountable for operational health company-wide.

• SOP Governance
  Own the company-wide SOP library. Every recurring process — admin, HR, finance, sales handoffs, delivery — gets documented, owned, and kept current. You create where there is nothing. You fix what is broken. You audit what exists.

• Daily Operations
  Oversee operational execution across admin and finance ops — coordinating their work, removing blockers, and ensuring cross-functional handoffs do not fall apart.
• Strategic Projects
  Own initiatives that span teams and do not fit neatly into one function. You carry them from kick-off to close. No orphaned projects. No accountability gaps.
• Leadership Team Coordination
  Organize and follow-up leadership meetings: agenda, facilitation, documented decisions, follow-ups. Track OKRs. Support board and investor preparation alongside the CEO.
• HR Operations
  Own hiring process execution, onboarding, offboarding, contracts, and HRIS. You run the process; hiring decisions are made collaboratively with the relevant teams.
• Internal Communications & Culture
  Own all-hands, company announcements, and team engagement initiatives. Keep the company aligned and informed as we scale.

How We Expect You to Work 

AI is not a tool you use occasionally at Cube RM — it is the operating layer. Every process you build should have an AI-first default. Every SOP you write should ask: can this be automated, augmented, or accelerated? We expect the Head of Operations to model this mindset across the company — not just personally adopt it, but institutionalize it as the standard for how we run.

• 8+ years in operations, business management, or a multi-function role — ideally at a startup or scaleup.
• Has built systems and processes from scratch, not just maintained existing ones.
• Has managed or coordinated people — directly or cross-functionally.
• Exposure to B2B SaaS or life sciences is a strong plus.
• Experience working closely alongside a CEO or founder is a strong plus.
• Strong written and verbal communication in English and Greek.
• Comfortable with process design, project management, and cross-functional coordination.
• Hands-on with productivity, HR, and ops tooling — quick to learn new systems.
• AI-native: uses AI tools daily as a default, not an experiment.

We 'd love it if you are:

• Proactive. You send the update before anyone asks. You spot the gap before it becomes a problem. You do not wait to be pulled.
• Structured. You hold many open threads simultaneously, know the status of each, and close loops without reminders. When things are undefined, you define them.
• Hands-on executor. You are not above doing the work. You write the SOP. You fix the broken flow. You follow up. You finish things.
• Multi-altitude. You write a leadership briefing and troubleshoot an admin process on the same day without losing quality on either.
• People manager with accountability. You set clear expectations for your team, follow through, develop them, and have hard conversations when needed. Collegiality alone is not enough.
• Commercially aware. You understand how Cube RM makes money and use that lens to prioritize operational decisions.
• Ownership without drama. When something breaks, you investigate, coordinate, and escalate with context. No panic. No blame.
• Empathetic with spine. You build genuine trust across the org. You also hold the line when it matters.
• Discreet. You are close to the CEO and will handle sensitive information across HR, finance, and strategy. Confidentiality is a default, not an effort.
• Low ego, high output. You do not need credit. You need results.
• Adaptive. Priorities shift fast here. You restructure without losing discipline.
• Direct. You say what needs to be said. No corporate hedging. No over-explaining.

• Competitive compensation and benefits package (Medical - Life Insurance, meal e-card)
• Friendly working environment and several “work-office” perks (Advanced work/IT equipment, Welcome package, Wellness offerings)
• Flexible work schedule (Hybrid model)
• Access to training and support, so you'll never feel left on your own (e-training options, subsidized certifications).
• Exposure to cutting-edge technologies and software/product development methodologies
• Be part of several tech communities, as we support/participate into several meet-ups, both local and international

For more information about us, please visit https://www.cuberm.com/