The Role
Lead end-to-end Revenue Operations and Customer Success Operations for a SaaS company: align sales, marketing, and finance ops; build onboarding and retention playbooks; automate workflows with AI; implement CRM systems and forecasting; build analytics dashboards; manage and grow ops teams and cross-functional partnerships to drive ARR, retention, and operational efficiency.
Summary Generated by Built In
Title: Operations Lead (RevOps & CS Ops)
Location: Remote
Reporting: VP Finance
👉 Candidates must have prior experience working in a SaaS environment
Role Overview:
Reporting to the VP Finance this role will own end-to-end operations for both Revenue Operations (RevOps) and Customer Success Operations (CS Ops) teams. This is a high-impact role blending strategy, execution, and automation to boost ARR, retention, and efficiency in a dynamic SaaS environment.
Key Responsibilities (KRAs):
- RevOps Leadership: Oversee sales ops, marketing ops, and finance ops alignment; implement CRM workflows, pricing models, and forecasting to accelerate pipeline velocity and revenue predictability.
- CS Ops Ownership: Lead customer onboarding, success playbooks, churn prediction, and expansion strategies; integrate tools to drive NPS and lifetime value.
- Process Optimization: Design scalable SOPs, automate workflows using AI tools (e.g., Zapier, agentic AI), and eliminate bottlenecks across go-to-market functions.
- Team Building & Cross-Functional Collaboration: Manage and grow member teams; partner with Product, Engineering, and Finance for data integrity and GTM alignment.
- Performance Analytics: Build dashboards for real-time insights; conduct quarterly audits to refine ops strategies amid geopolitical/macro shifts.
Key Skills:
- 8+ years in SaaS ops (RevOps/CS Ops), with 4+ years leading teams at startups/scale-ups.
- Proven track record scaling SaaS metrics (ARR >$10M preferred).
- Expertise in CRM/ops stacks (Salesforce, HubSpot, etc.) and AI automation.
- Strong analytical skills; comfort with SQL/Python for ops analytics.
- Bonus: Vertical SaaS background.
- Traits: Data-obsessed, process ninja, collaborative leader who thrives in ambiguity.
What we offer:
- Opportunity to make an impact on one of the most promising, high-growth SaaS startups in India
- Flat-hierarchy, performance-driven culture
- Rapid growth and learning opportunities
- Comprehensive medical insurance coverage
- A high-performing action-oriented team
- Competitive package, benefits and employee-friendly work culture
About Scrut
Scrut Automation is a global leader in Governance, Risk, and Compliance (GRC). Our mission is to help modern enterprises move beyond simple checklists to build a security-first culture. We provide a single, intelligent platform that helps companies achieve and maintain compliance for standards like SOC 2, ISO 27001, and HIPAA, while also proactively managing risk.
We are a high-growth, remote-first company with a strong focus on collaboration, ownership, and customer obsession. We believe in building a team of smart, motivated builders who are passionate about solving complex problems for our customers.
Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.
Skills Required
- Prior experience working in a SaaS environment
- 8+ years in SaaS ops (RevOps/CS Ops)
- 4+ years leading teams at startups/scale-ups
- Expertise in CRM/ops stacks (Salesforce, HubSpot, etc.)
- Experience with AI automation and tools (e.g., Zapier, agentic AI)
- Strong analytical skills; comfort with SQL and Python for ops analytics
- Proven track record scaling SaaS metrics (ARR >$10M)
- Vertical SaaS background
- Data-obsessed, process-oriented collaborative leadership traits
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The Company
What We Do
Scrut Automation is a modern GRC platform designed to help fast-growing organizations simplify security, compliance, and risk management. By combining continuous automation with expert guidance, Scrut reduces manual workloads, accelerates audit readiness, and empowers teams to scale their security posture confidently. From HIPAA and SOC 2 to ISO 27001, GDPR, PCI, and beyond, Scrut helps teams achieve multi-framework compliance with ease.
