The Role
The Operations Lead at Sword will be responsible for managing operational-focused elements of the customer experience, ensuring service excellence and partnership between Sword and a major Renewable Energy client. Responsibilities include operational delivery activities, service performance, resource planning, risk management, customer engagement, and developing long-term customer relationships. The role requires experience in service delivery, project management, people management, budget management, service improvement, customer experience, and excellent communication skills.
Summary Generated by Built In
The Company
What We Do
Sword is a leader in data insights, digital transformation and technology services with a substantial reputation in complex IT, business projects and mission critical operations with over 3,000 Technology, Digital specialists working in more than 50 countries to enable the growth of your organisation in the digital age.