Operations Lead (Alpha Bio Tec.)

Job Description:

The Operations Lead for Alpha Bio Tec.  is responsible for managing essential service operational needs of Alpha Bio Tec. operating company within Envista. This role assures seamless delivery of team´s assigned processes, reflects on organizational requirements, identifies process, system and quality efficiencies, drives project implementation, continuous improvements and supports the organization with projects delivery. This position works closely with both everyday Customers and Business Stakeholders.  

Operations Lead for Alpha Bio Tec.  is accountable for the following areas:  

•Customer Service team Management:

• Build, lead, coach and supervise a team covering Customer Service for assigned countries.

• Ensure that Alpha Bio Tec. is a reliable, professional and responsive partner for all customers.

• Secure and follow up on high standard of Customer Experience (order management, phone calls coverage, backups, professional customer approach).

• Distribute and organize the daily workload, take charge of escalations.

• Secure process documentation and training materials.

• Hold regular meetings, one to ones, daily management and report out sessions.

• Excellent team player with a strong service and delivery mentality.

•Project Management:

• Facilitate various projects connected with Alpha Bio Tec. strategic initiatives.

• Review assigned projects, define the scope, develop schedule, time estimation, and sequencing.

• Maintain strong connection with project team members and stakeholders.

• Create efficient follow up meeting structure.

• Plan, direct, or coordinate activities in field such as testing and development.

• Support project documentation.

• Positively motivate others for delivery without direct reporting lines.

• Follow up on deadlines and address potential issues when they arise.

• Ensure regular reporting and project tracking to deliver and stabilize all transition projects within required timeframes, along with subsequent ongoing reporting on site progress thereafter.

• Work closely with EBSL to ensure EBS culture can be measured, monitored and sustained in the long-term.

• Build excellent relationship with stakeholders.

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-EU1

Job Requirements:

• Advanced in SAP, Excel, knowledge of Tableau an advantage.

• Proven leadership, coaching skills.

• Experience with project management.

• High knowledge of order to cash process.

• High customer orientation.

• Language knowledge: excellent English, Italian or French an advantage.

• Stress resistance, strong structure, proactiveness and goal orientation.

• Attention to detail and accuracy.

• Adapt easily to changing environments and system enhancements.

Operating Company:

Implant Direct

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.