At Mukuru, we connect people and communities across Africa through accessible financial services. Behind every successful transaction is a strong foundation of governance, accountability, and operational excellence and that’s where you come in.
We’re looking for an Operations Internal Auditor who is curious, detail-driven, and passionate about strengthening systems, reducing risk, and improving the way we work across our operations in Malawi and beyond.
If you enjoy asking the right questions, uncovering insights, and turning findings into meaningful change, this role offers the opportunity to truly make an impact.
What you’ll doYou will play a key role in protecting and strengthening our operations by:
- Conducting internal audits across branches and booths to assess risk and compliance
- Analysing operational processes to identify inefficiencies and control gaps
- Delivering insightful, high-quality audit reports with actionable recommendations
- Partnering with management to implement improvements and track progress on audit findings
- Evaluating internal controls and advising on stronger governance practices
- Identifying risks and supporting the business in mitigating them effectively
- Contributing to the annual audit plan and broader reporting to leadership structures
You are someone who combines strong analytical thinking with practical problem-solving and a passion for operational excellence.
You bring:
- A BCom or Internal Auditing qualification (or similar)
- At least 3 years’ experience in operational or branch auditing
- Solid knowledge of internal audit standards, risk management, and governance
- Experience recommending improvements to systems and controls
You stand out if you:
- Think critically and challenge the status quo
- Communicate with confidence across different levels of the business
- Pay close attention to detail while keeping the bigger picture in mind
- Thrive in environments where you can influence improvement and drive accountability
- Are comfortable travelling to operational sites across regions
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS
Skills Required
- BCom or Internal Auditing qualification (or similar)
- At least 3 years' experience in operational or branch auditing
- Solid knowledge of internal audit standards, risk management, and governance
- Experience recommending improvements to systems and controls
- Comfortable travelling to operational sites across regions
- Strong analytical thinking and practical problem-solving
- Confident communication across different business levels
- Attention to detail while maintaining a broader operational view
What We Do
Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer. The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life. To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market. Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.
