Operations Integrator- Application Support

Job Title: Operations Integrator- Application Support

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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The Opportunity:

CACI is currently looking for an Operations Integrator with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).

As an Operations Integrator you will support the operations and maintenance of the REVMOD applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages.  You will interact with product development teams, network services, security, audit team, and customer service teams to coordinate operations and maintenance of deployed systems.
Responsibilities:

• Triage and troubleshooting incidents with critical end user applications and work in a highly Agile environment

• Lead rapid response to quickly investigating incidents and outages

• Identifying, diagnosing and resolving issues quickly to minimize downtime.

• Create CRs for the REVMOD Applications, work closely with the CM team and own the CM related processes.

• Perform proactive monitoring and daily system health checks for REVMOD applications.

• Monitor services, jobs, databases and interfaces for failures, irregularities, and performance issues.

• Oversee daily infrastructure, systems, services, & external interfaces production ops support.

• Support critical processes outside of normal hours to include nights, weekends and holidays.

• Overseeing collaboration between different departments in IT, Product, and Shared Services teams or units to ensure smooth integration of operations

• Establish, track and report metrics, assess system data, analyze error logs, & capture user reports.

• Responsible for operations support metrics and Portfolio service desk ticket queues.

• Identify recurring issues and perform root cause analysis

• Serves as a backup to the Production support member.

• Research any vulnerability scan issues and provide directions for external team co-ordination or ASF production team.

• Keep track on incident tickets and follow-up with resolutions

Qualifications:
Required: 

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:

  • 3-year check for felony convictions

  • 1 year check for illegal drug use

  • 1 year of check for misconduct such as theft or fraud

• College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree

• Excellent verbal and written communication skills

• Professional Experience: 7+ years related technical experience

• Experience with supporting 6-8 production deployed applications 

• Managing work with Jira products in the context of software development and reporting across multiple teams

• Excellent verbal and written communication skills

• Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

• Understanding with a variety of technology stacks and platforms (AWS cloud, Angular, Java, PostgreSQL)

• Experience with configuration and operation of monitoring tools such as Splunk

• Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA

Desired:

• Experience managing operations in an Agile environment

• Experience with SecDevOps processes and/or tools

• Development experience with a variety of technology stacks and platforms (AWS cloud, Angular, Java, PostgreSQL)

• Current and relevant experience with Customs and Border Protection (CBP) applications.

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400