Seeking a highly motivated and energetic candidate for the position of Operations Executive! Well organized, flexible and enjoys the challenge of delivering on time. Your role requires you to work in a fast-paced environment, sometimes under pressure, remaining proactive and efficient with a high level of professionalism to complete the task. Fantastic communication skills with an eye for detail is crucial for this role.
WHAT YOU’LL DO:
- Manage all user queries coming in from various platforms including but not limited to online chats, calls and emails
- Work closely with the Operations team to manage user expectations
- Share your insights on the user experience report with the team
- Contribute to the support team in terms of voucher fulfillment and coordinate with different parties in the fulfillment process – voucher purchase, etc.
Requirements
WHAT YOU’LL NEED:
- Fresh graduates are welcome to apply
- Excellent Communication Skills
- Ability to listen and empathize with the situation
- Good command of spoken and written English and Cantonese would be a plus
- Resourceful and capable of learning fast and independently
- Open to flexible working arrangements (e.g. Holidays and Weekends)
Skills Required
- Excellent communication skills (spoken and written)
- Ability to listen and empathize with users
- Resourceful and able to learn quickly and independently
- Willingness to work flexible hours including holidays and weekends
- Good command of spoken and written Cantonese
- Fresh graduates accepted / entry-level candidates
What We Do
Eatigo is a leading online restaurant reservation platform in Asia that connects diners with empty tables through time-based discounts of up to 50%. Operating via its website and mobile apps, the platform helps restaurants fill unused inventory during off-peak hours, improving market efficiency while providing diners with affordable dining options at top restaurants across Southeast Asia.
