Operations Executive

Company Description

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com
Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech‘s Mr Green unit is looking for an enthusiastic Operations Executive with excellent communication skills.

On a daily basis you will be working closely with all aspects of the business, on several campaigns and BAU initiatives concurrently.

As an Operations Executive, you will be expected to work under the direction of the Operations Manager to ensure the completion of project and BAU tasks. Our work spans over multi-channel front-end applications (desktop, mobile, retail and tablet platforms) as well as back-office tools for configuring and scheduling Casino/Bingo games, managing promotions and financial reporting.

The ideal candidate will have a very good understanding of how promotions work alongside a proficiency in working with data and back-office systems. Collaborating with multiple teams, (CRM, Product, Development, Account Management, Marketing and Operations) the candidate should be able to take direction from both written and verbal briefs as well as react quickly to unforeseen circumstances.

Job Description

Your influential mission. You will...

• Ensure that all aspects relating to the operation of campaigns are set up and working correctly. This can include, bonuses, game launches, daily retention games, reactivation campaigns
• Assist the Casino Product team with the testing of new game launches
• Work with all teams within the business to create the best bonus set ups and campaign journeys
• Create and manage digital marketing offers from setup to expiry
• Manage bonusing queries from Customer Services
• Work with gaming providers to ensure features such as Leaderboards, Prize Drops, Prize draws etc. are set up and running correctly
• Work with marketing teams in the planning stages of promotional campaigns to ensure best practice for mechanics are used to guarantee a smooth customer experience
• Create and build bonus templates to fulfil marketing and promotional campaigns
• Work with Daily Retention Games and their providers to ensure that the games run smoothly, and any issues are swiftly rectified
• Work with product teams to ensure new game launches are successful by testing games launch correctly and bonuses are triggering
• Build, test and remove welcome and other sign-up offers
• Website integration testing
• Working with CRM teams to create automated journeys for segmented cohorts

Qualifications

Components for success. You...

• Demonstrate high standards of both written and oral communication in English
• Are naturally organized and capable of managing multiple concurrent tasks
• Possess strong teamwork, persuasive, influencing, coordination, and planning skills
• Stay resilient and thrive when working to tight deadlines under pressure
• Have experience working with Excel and Power BI

You'll get extra points for...

• Strong and consistent record of academic achievement
• Experience within a promotions/marketing team
• Technical Background (Academic or recent experience)
• Knowledge of or experience within an Online Gaming environment
• Casino/Bingo Product knowledge
• Experience working with back-office systems such as IMS and PT Bingo (BOS)
• Being highly organised and focused on deadlines when working in a high paced environment

Thrive in a culture that values...

• Private comprehensive worldwide health and dental insurance
• 20 vacation days + 12/13 bank holidays
• Complimentary breakfast, lunch, fruit, snacks, unlimited hot and cold drinks and more at our in-house canteen
• Many opportunities to socialise with your colleagues throughout the year, with many Company parties, events, team building activities, CSR initiatives and more
• Free parking at Alcaidesa Car Park in La Linea de la Concepcion (for employees who reside in Spain outside of the La Linea area)
• A chance to level-up, with many learning and development opportunities available to all team members
• An investment in your mental and physical health, with a fully subsidised gym membership, as well as a free subscription to Headspace; the mindfulness meditation app

Additional Information

MR GREEN TEAM

We provide integrated managed services for some of the UK's leading casino and bingo sites, with offerings across strategy, operations, product, marketing, technology and compliance. We're an innovative and inclusive team that champions a positive mindset and diversity of thought to drive success and prioritize a collaborative work environment.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.