ABOUT US:
PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.
The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.
PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista’s Top 500 High-Growth Companies Asia-Pacific 2026 list and named “Most Disruptive Insurtech in Malaysia” at the Insurance Asia News (IAN) Country Awards for Excellence 2025.
WHAT YOU’LL DO:
- Handle customer enquiries and provide assistance via WhatsApp and email using customer service tools
- Assist customers with insurance, payment, renewal, road tax, and policy-related enquiries.
- Follow up with customers for required documents or information.
- Monitor and manage customer tickets and ensure timely resolution.
- Coordinate with internal teams and insurers to resolve customer issues.
- Handle customer complaints professionally and provide appropriate solutions.
- Ensure all customer interactions and case updates are properly recorded in the CRM.
- Follow company SOPs and service standards.
Requirements
WHAT WE EXPECT OF YOU:
- Minimum Diploma or equivalent qualification.
- Good communication skills in English and Bahasa Malaysia.
- Customer-oriented with good problem-solving skills.
- Able to manage multiple cases in a fast-paced environment.
- Detail-oriented and responsible.
- Comfortable using CRM systems, WhatsApp, email, and other digital platforms.
- Able to work independently as well as collaboratively within a team.
- Customer service or insurance experience is an advantage.
- Ability to work hours with rotational shift
Benefits
PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!
- Medical and Life insurance.
- A wide range of health benefits - including optical, dental, and physiotherapy.
- Opportunities for continuous and rapid growth as well as skills enhancement.
- Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
- And a well stocked pantry!
Join Our Team in Shaping the Future of Insurance
As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.
In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.
If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!
Find out more about us via our website at www.policystreet.com.
At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- Minimum Diploma or equivalent qualification
- Good communication skills in English and Bahasa Malaysia
- Customer-oriented approach and good problem-solving skills
- Ability to manage multiple cases in a fast-paced environment
- Detail-oriented and responsible
- Comfortable using CRM systems, WhatsApp, email, and other digital platforms
- Ability to work independently and collaboratively within a team
- Customer service or insurance experience
- Ability to work rotational shifts
What We Do
PolicyStreet is an insurance technology group of companies providing cutting-edge digital insurance solutions to businesses and consumers in Southeast Asia and Australia. PolicyStreet works directly with over 40 life, general, and takaful providers globally to offer a comprehensive range of products and services, which includes but is not limited to embedded insurance, customised employee benefits, financial advisory and aggregation of insurance, as well as the development of digital solutions to make insurance purposeful & simple for businesses and consumers. As a licensed Reinsurer, General Insurer and Takaful Operator by the Labuan Financial Services Authority (LFSA), an approved Financial Adviser and Islamic Financial Adviser by Bank Negara Malaysia (BNM), and a licensee of the Australian Financial Services License by the Australian Securities and Investments Commission (ASIC), PolicyStreet is able to underwrite, customise policies, and provide unbiased advice to its clients and partners worldwide. PolicyStreet is backed by the Malaysian sovereign wealth fund, Khazanah Nasional Berhad, and serves over 5 million customers with over US$ 10 billion in sum insured. In 2024, PolicyStreet was recognised as "Fintech of the Year" at The Asset's Triple A Digital Awards and ranked as the second-highest Malaysian company in the "High-Growth Companies in Asia Pacific 2024" list by Statista and The Financial Times.
