At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.
What you’ll be doingAs the Regional Retail Operations Excellence Specialist, you will be the subject-matter expert driving operational excellence across Georgia, Kazakhstan, and Azerbaijan. Your goal is to improve our partners’ Perfect Order Fulfillment Ratio (POFR) by reducing Orders with Unfulfilled Items (UFI) and Merchant Cancellations.
You will build connections and deep knowledge up from the venue-level, support Account Managers in ops excellence topics, and act as the bridge between stores, Wolt, and your regional counterparties.
Day-to-day in this role you’ll:Operational Projects
- Manage local rollout of global initiatives and new operational products and processes (e.g. substitutions, inventory adjustments, Picker Application updates) and ensure partner readiness
- Run pilots and share learnings globally to improve picking efficiency, inventory management and item data quality
- Conceptualize and project manage initiatives that will improve country and partner operational efficiency and fulfillment reliability (picker incentive programmes, implementation of picking routes etc)
Performance Management
- Track and analyse Perfect Order Fulfillment Ratio, and its most important sub-drivers
- Identify root causes for low operational performance and define actionable improvement plans together with partners and their Account Managers
- Distinguish between behavioural, process, and data/integration-driven performance issues
- Lead recurring operational reviews with major merchants and follow up on agreed actions
In-Store Operations & Training
- Build and maintain strong relationships with store managers and regional managers
- Conduct regular store visits, staff training, and picker coaching making sure all venues are working based on best proven practices.
Cross-Functional Collaboration
- Work closely with Regional Ops Heads, Product, Support and other functions on key topics like substitutions, data accuracy, and venue unavailability reduction
- Influence merchant leadership to prioritize operational excellence alongside commercial goals
Knowledge Sharing
- Document best practices, wins, and challenges efficiently in country forums
- Support peers across regions by proactively sharing learnings including to leverage AI tools to scale your own expertise to other partners and countries
- 4-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
- Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar).
- Excellent communication and stakeholder management skills; while having the ability to lead their own work and taking initiative
- Hands-on, proactive, and comfortable working both on-site and cross-functionally online
- Open for travel to Kazakhstan & Azerbaijan (70% of time)
- Fluent in English, Russian and Georgian
- 🚀Global and growing fast: Be part of a fast-moving scaleup
- 🤩Ride of a lifetime: Accelerate your career and build your sales skills
- 💪Instant impact: Take ownership and make a difference
- 💙Big hearts and small egos: Surround yourself with smart, friendly people
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 💙
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- 4-5 years of experience in retail, supply and operations management, account management or similar field roles in ecommerce
- Strong analytical mindset; comfortable with data tools (Excel, Looker, or similar)
- Excellent communication and stakeholder management skills; ability to lead own work and take initiative
- Hands-on, proactive, and comfortable working both on-site and cross-functionally online
- Open for travel to Kazakhstan & Azerbaijan (70% of time)
- Fluent in English, Russian and Georgian
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
