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Job Summary
The QCC Operations Engineering Manager Lead operations engineering across the QCC network (East and West regions), owning asset lifecycle planning, contract maintenance strategy, CMMS execution, and mechanic development. The role drives proactive reliability ownership and converts operating data into center-level action.
Duties and Responsibilities (other duties as assigned)
Asset Planning & Replacement
- Maintain an asset database with estimated end-of-life for all assets.
- Build replacement CAPEX strategy with Engineering across 1–3 year and 3–7 year horizons.
- Use site visits to confirm assets are reflected in planning and the CMMS.
- Develop and implement corporate and QCC-level critical spare parts strategies.
- Contract Maintenance Strategy & Execution
- Define which assets are maintained in-house by PJFS versus outsourced.
- Determine and negotiate national contracts; support QCC-level contract negotiation.
- Establish standards and qualifications for third-party work.
- CMMS Strategy & Execution
- Standardize location and asset hierarchy across all QCCs and ensure full asset coverage in the CMMS.
- Ensure proper PMs on all equipment and update network PMs based on RCA findings.
- Develop and distribute maintenance performance scorecards and a proactive maintenance strategy.
Mechanic Development
- Improve the Skill-Based Pay program and drive adoption at all QCCs.
- Create processes for continuous technician training.
- Use CMMS, contract work, and equipment data to build staffing models.
Reliability & Continuous Improvement
- Own proactive reliability: redeploy CMMS, rebuild PM structure, and lead center capital projects.
- Establish standard operating venues and consistent data-review cadences across QCCs, then scale problem-solving and improvement routines.
Education, Experience & Certifications
- Bachelor's degree in engineering or a related technical field, or equivalent experience.
- 7+ years in industrial/distribution maintenance or reliability engineering, including people or matrixed team leadership.
- Deep hands-on CMMS experience (implementation, hierarchy design, PM programs, reporting).
- Demonstrated CAPEX planning and multi-year asset replacement strategy ownership.
- Contract negotiation and third-party vendor management experience.
- Strong RCA/problem-solving discipline and continuous improvement background.
- Ability to travel to QCC sites across an assigned region.
Functional Skills
- Asset lifecycle management
- CAPEX planning
- Critical spare parts strategy
- Capital project execution
- CMMS administration and deployment
- Preventive maintenance program design
- Root cause analysis
- Downtime event response
- Proactive maintenance strategy
- Maintenance contract strategy
- Contract negotiation
- Third-party work standards and qualification
- Technician training and skill-based pay
- Maintenance staffing modeling
- Performance scorecards and data analysis
Our Values
- EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
- DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
- INNOVATE TO WIN – We champion and challenge for a better way in all we do.
- HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
- CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
- BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
- WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Skills Required
- Bachelor's degree in engineering or a related technical field, or equivalent experience
- 7+ years of experience in industrial or distribution maintenance or reliability engineering
- Experience leading people or matrixed teams
- Deep hands-on CMMS experience, including implementation, hierarchy design, preventive maintenance programs, and reporting
- Experience owning CAPEX planning and multi-year asset replacement strategies
- Contract negotiation and third-party vendor management experience
- Strong root-cause analysis, problem-solving, and continuous improvement experience
- Ability to travel to QCC sites across an assigned region
Papa John's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Papa John's and has not been reviewed or approved by Papa John's.
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Healthcare Strength — Healthcare coverage is described as available for eligible roles, including medical and dental options, alongside life and disability coverage in some packages.
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Retirement Support — Retirement support is described as available for eligible employees through a 401(k) plan, sometimes referenced with a company match depending on role and employer.
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Career-Linked Recognition & Rewards — Career-linked rewards are described through education support such as the Dough & Degrees program and occasional performance-related bonuses or recognition-style perks in certain organizations.
Papa John's Insights
What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant. Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people. Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
