The Role
Support and lead cloud operations for production systems: manage shifts, oversee cloud engineering team, ensure reliability, performance, security, cost optimization, incident escalation, maintenance, documentation, and cross-team integration.
Summary Generated by Built In
Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing any issues that arise, and implementing solutions to enhance service delivery. You will engage in problem-solving activities, ensuring that all operational processes align with the established service agreements while maintaining a focus on efficiency and quality.
Flexible to work in 24/7 shift
Role - cloud operation
Duration- 5months
Job description-
Looking for an experienced Cloud Service Lead, focusing on cloud and infrastructure support. This role combines hands-on technical responsibilities with essential shift management tasks. In addition to performing regular support duties, the Shift Lead will oversee service level adherence, maintain team accountability, and serve as the primary point of contact for the team during critical situations.
Key Responsibilities-
Lead and manage a team of cloud engineers to deliver cloud infrastructure projects.
Develop and implement cloud strategies aligned with business objectives.
Ensure the reliability, performance, and security of cloud-based systems.
Collaborate with cross-functional teams to integrate cloud solutions with existing systems.
Oversee the cloud engineering team during your shift.
Ensure tasks are completed efficiently and on schedule.
Provide support and guidance to team members.
Handle escalations promptly and effectively.
Perform regular maintenance and updates to prevent downtime.
Create and maintain technical documentation and guides.
Train team members on best practices and new processes.
Work with other teams to ensure seamless integration of cloud solutions.
Communicate effectively with stakeholders to understand requirements and provide updates.
Analyze system performance and implement improvements.
Ensure cost-efficiency by optimizing resource usage.
Ensure adherence to security protocols and compliance standards.
Maintain high-quality standards in all operations.
Technical Experience-
Strong work experience on public cloud services mainly on Cloud VMs, Storage, Shared Storage, Networking , scaling, messaging , and other IaaS and basic idea of PaaS Services.
Any one Cloud Certification would be preferred like AWS Sysops Admin, AWS Cloud Architect – Associate/Professional
Possess good knowledge on CI/CD tools like GitHub and Jenkins.
Should have hands-on experience in Windows / Linux server basic administration.
Good hand-on with Terraform/Ansible.
Any Coding knowledge preferably in python.
Professional Attributes-
Good verbal and written communication skills to connect with customers at varying levels of the organization.
Ability to operate independently and make decisions with little direct supervision.
Additional Information:
- The candidate should have minimum 5 years of experience in Cloud Contact Center Operations.
- This position is based at our Pune office.
- A 15 years full time education is required.15 years full time education
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Cloud Infrastructure
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing any issues that arise, and implementing solutions to enhance service delivery. You will engage in problem-solving activities, ensuring that all operational processes align with the established service agreements while maintaining a focus on efficiency and quality.
Flexible to work in 24/7 shift
Role - cloud operation
Duration- 5months
Job description-
Looking for an experienced Cloud Service Lead, focusing on cloud and infrastructure support. This role combines hands-on technical responsibilities with essential shift management tasks. In addition to performing regular support duties, the Shift Lead will oversee service level adherence, maintain team accountability, and serve as the primary point of contact for the team during critical situations.
Key Responsibilities-
Lead and manage a team of cloud engineers to deliver cloud infrastructure projects.
Develop and implement cloud strategies aligned with business objectives.
Ensure the reliability, performance, and security of cloud-based systems.
Collaborate with cross-functional teams to integrate cloud solutions with existing systems.
Oversee the cloud engineering team during your shift.
Ensure tasks are completed efficiently and on schedule.
Provide support and guidance to team members.
Handle escalations promptly and effectively.
Perform regular maintenance and updates to prevent downtime.
Create and maintain technical documentation and guides.
Train team members on best practices and new processes.
Work with other teams to ensure seamless integration of cloud solutions.
Communicate effectively with stakeholders to understand requirements and provide updates.
Analyze system performance and implement improvements.
Ensure cost-efficiency by optimizing resource usage.
Ensure adherence to security protocols and compliance standards.
Maintain high-quality standards in all operations.
Technical Experience-
Strong work experience on public cloud services mainly on Cloud VMs, Storage, Shared Storage, Networking , scaling, messaging , and other IaaS and basic idea of PaaS Services.
Any one Cloud Certification would be preferred like AWS Sysops Admin, AWS Cloud Architect – Associate/Professional
Possess good knowledge on CI/CD tools like GitHub and Jenkins.
Should have hands-on experience in Windows / Linux server basic administration.
Good hand-on with Terraform/Ansible.
Any Coding knowledge preferably in python.
Professional Attributes-
Good verbal and written communication skills to connect with customers at varying levels of the organization.
Ability to operate independently and make decisions with little direct supervision.
Additional Information:
- The candidate should have minimum 5 years of experience in Cloud Contact Center Operations.
- This position is based at our Pune office.
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Experience in Cloud Infrastructure and public cloud services (Cloud VMs, Storage, Shared Storage, Networking, IaaS)
- Minimum 5 years of experience in Cloud Contact Center Operations
- Minimum 3 years of overall experience (listed elsewhere in posting)
- 15 years full time education
- Flexible to work 24/7 shifts and shift management duties
- Hands-on experience with Windows and Linux server administration
- Hands-on experience with Terraform and Ansible
- Knowledge of CI/CD tools such as GitHub and Jenkins
- Ability to lead and manage a cloud engineering team and handle escalations
- Understanding of cloud security, performance tuning, cost optimization, and documentation practices
- Any cloud certification preferred (e.g., AWS SysOps Admin, AWS Solutions Architect Associate/Professional)
- Coding knowledge preferably in Python
- Based at Pune office (on-site)
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
