Are you ready to join a dynamic, high-tech environment where every day presents new challenges? At Telia Control Center in Karlstad, we manage the Incident Management of Telia Company’s services, networks, and customer solutions worldwide, 24/7. We are a part of a skilled and driven team ensuring seamless operations for all Telia products and services, delivering world-class customer support. If you’re eager to learn and grow in a fast-paced industry, this is your opportunity to be part of a team shaping the future of telecom operations.
As an Operations Engineer...
You will gain unique insight into the operations of a large international telecom operator. You will be part of a highly motivated team responsible for monitoring and managing platforms and mobile networks across Telia’s Nordic, Baltic, and international markets. In this role, you will primarily work on identifying, analyzing, reporting, and resolving incidents while continuously learning and growing in a rapidly evolving technology landscape.
You will actively collaborate across different functions in Telia to overcome challenges, contribute to automation initiatives, and support the team in delivering exceptional service. This position requires you to work in a secure facility with shift-based hours, ensuring 24/7 operational monitoring.
Who we're looking for…
We’re looking for someone who brings curiosity, resilience, and a service-oriented mindset. A technical degree or certification in Telecom, IT, or Networks is valuable, but more important is your ambition to learn, adapt, and support a team that values collaboration and precision. You must also be able to work outside of regular office hours, including nights and weekends, as part of a rotating shift schedule.
You have a technical background in Telecom, IT, or networks, and a good understanding of mobile network operations. You are fluent in Swedish and English, both spoken and written. You bring hands-on experience or strong interest in network monitoring, incident management, and ideally, routing and switching technologies. Prior experience in technical customer support is considered a plus.
We are more than a workplace
Join our inclusive team and collaborate with over 15,000 talented colleagues from around the globe. Recognized as a Climate Leader in the Nordics and Baltics, we're passionate about creating great products and delivering extraordinary customer experiences while always prioritizing sustainability. We believe our people are our most valuable asset, ensuring everyone feels welcome and valued. When you join us, you'll receive a comprehensive benefits package tailored to your local market, opportunities for remote work, and more. You'll also have the chance to earn a bonus based on your performance and Telia's results. If you want to make a real impact, this is the place where you belong.
Ready to make better happen?
We´re looking forward to your application. Please apply through our recruitment system to keep your data safe, as we can’t accept resumes via email. Selection will take place on an ongoing basis.
Join us and let’s make better happen – together!
What We Do
Our 15 000 talented colleagues serve millions of customers every day in one of the world’s most connected regions. With a strong connectivity base, we’re the hub in the digital ecosystem, empowering people, companies and societies to stay in touch with everything that matters 24/7/365 - on their terms. Our goal is to make Telia better for customers, employees, owners and societies in the Nordics and the Baltics.
