Jobs at Telia

Lead the adoption of generative AI, AI agents, and intelligent automation across Telia’s cloud platform. Responsibilities include defining AI architectures and governance, evaluating emerging technologies, prioritizing use cases, building RAG and agent solutions, integrating AI into CI/CD and platform automation, and delivering production AI capabilities.

Provides day-to-day SAP technical operations across Basis, ALM, Solution Manager, and ILM environments. Responsibilities include incident resolution, system monitoring, background jobs, interfaces, transports, change and release management, data archiving, retention, compliance, testing, documentation, and go-live support. The role collaborates with SAP functional and technical teams across the Nordics and requires on-call availability for business-critical incidents.

Processes accounts receivable transactions, including payment allocation, invoicing, reconciliations, customer inquiry resolution, dunning, reporting, audit documentation, period-end support, and process improvement. The role manages high transaction volumes using automated systems and requires strong analytical, problem-solving, communication, and organizational skills, along with English and Lithuanian fluency.

Lead Telia Finland’s People & Culture function, partnering with senior leaders on workforce strategy, organizational development, transformation, talent, leadership, succession, employee experience, and change. Build future-ready capabilities by applying AI, digitalization, workforce insights, and evolving ways of working. Lead the Finnish P&C team, collaborate across the Nordic and Baltic organization, and translate business and people priorities into practical initiatives.

Leads Telia’s B2B Major Accounts Customer Success unit, managing managers and senior experts across service management, solution lifecycle, change management, customer success, and education. Owns customer satisfaction, retention, renewals, delivery stability, escalations, business continuity, and proactive engagement. Partners with Sales on growth opportunities, reduces delivery risks, strengthens customer relationships, and drives continuous improvement across a complex telecommunications organization.

Lead Telia Finland’s Consumer commercial organization, owning P&L, pricing, campaigns, forecasting, customer value, acquisition, retention, churn prevention, win-back, and cross-sell performance. Use analytics and market insights to guide commercial priorities, collaborate across Sales, Product, Marketing, and Operations, and develop an experienced team while driving sustainable revenue growth and profitability.

Lead the technical direction and scaling of enterprise test automation across Telia Lithuania. Build Playwright frameworks, reusable components, proof-of-concepts, and automated test suites; expand regression coverage; integrate testing into CI/CD pipelines; define quality metrics; and coach QA engineers and developers through code reviews, pair programming, and troubleshooting. This is a hands-on technical leadership role without direct people management.

Advises customers on managing technology assets, licenses, contracts, service coverage, lifecycle risks, upgrades, and infrastructure roadmaps. Reviews hardware and software records, identifies cost and compliance opportunities, coordinates renewals, and provides recommendations through business reviews. Supports cloud, SaaS, automation, observability, AI, security, and sovereignty planning while improving governance through data and automation.

Drive sales performance by defining KPIs, qualification frameworks, and sales methodologies; monitor CRM reporting and operational efficiency; identify obstacles; consult sales stakeholders; implement corrective actions; and influence sales behavior through coaching, manager collaboration, and continuous learning.

Manage Nordic entities’ day-to-day accounting, reconciliations, financial records, and monthly, quarterly, and annual close activities. Oversee tax, VAT, statutory, and regulatory accounting compliance across multiple countries, while supporting accounts payable and receivable processes. Drive finance process improvements, reporting quality, efficiency, and scalability. The role partners with internal and external stakeholders in a regulated financial-services environment.

Financial Controller responsible for revenue accounting, IFRS 15 compliance, financial reporting quality assurance, internal controls, audit support, revenue data validation, balance sheet analysis, and assessing accounting treatment for new revenue streams. The role collaborates with commercial divisions and business controlling, supports process improvements, and performs basic SQL queries during month-end close.

Build and operate Telia Play’s metadata platform, supporting ingestion, enrichment, APIs, and near-real-time distribution at substantial scale. Own backend solutions end to end, from design and implementation through deployment, observability, troubleshooting, and continuous improvement. Contribute to AWS infrastructure, technical decisions, secure development, and production agentic AI capabilities. The role uses Kotlin, Java, Spring Boot, Python, Terraform, event-driven services, and SQL/NoSQL databases.

Manage customer IT infrastructure projects from initiation through completion, ensuring scope, timelines, budgets, quality, risk management, and customer satisfaction. Coordinate customers, sales, delivery teams, technical specialists, and nontechnical stakeholders. Drive transparent communication, proactively manage dependencies and changes, and contribute to improving project execution practices.

Develop OT, IoT, networking, and cybersecurity sales opportunities; lead consultative customer workshops; collaborate with architects and technical specialists; manage proposals, bids, tenders, and contracts; build stakeholder relationships; and translate technical solutions into business value for critical infrastructure customers.

Manage and develop Telia Cygate’s Hybrid & Cloud service portfolio, optimizing investments, profitability, performance, and customer value. Support sales and strategic customer engagements, collaborate with service owners, vendors, procurement, and technology partners, and lead new service initiatives from business cases through stakeholder alignment. The role requires commercial insight, cross-functional collaboration, customer focus, structured initiative management, and fluency in Swedish and English.

Develops new and existing B2B customer relationships in the Örebro region, identifies business opportunities, creates account plans, manages the full sales cycle, coordinates internal specialists, and achieves sales targets. The role focuses on selling digital infrastructure, networking, security, and cloud services, particularly to public sector customers, while building long-term relationships with decision-makers.

Designs, implements, troubleshoots, and optimizes complex network and security environments. Advises customers on strategic infrastructure solutions, leads networking and hybrid IT projects, translates business requirements into technical designs, and serves as a trusted technical advisor. The role requires expertise in Cisco, Aruba, and/or Fortinet, strong routing and switching knowledge, customer-facing consulting skills, and fluency in Swedish and English.

Lead ITSM automation: define technical direction, prioritize and deliver automation initiatives, lead a small engineering team, design and maintain runbook and process automations, set standards and tooling, collaborate with stakeholders, and measure automation impact (FTE savings, error reduction, service quality).

Develop and support integrations by adapting external metadata formats, improving platform observability, resilience, monitoring, and security compliance, and maintaining AWS infrastructure using Infrastructure as Code. Collaborate with stakeholders to gather requirements and implement practical technical solutions involving event-driven architectures, REST APIs, HTTP integrations, and structured data such as JSON and XML.

Lead requirements gathering, solution architecture, technical roadmaps, and development direction for integration-heavy .NET applications supporting orders, logistics, repairs, catalog, inventory, and planning. Translate business needs into technical designs and delivery plans, guide development teams and suppliers, support DevOps, incidents, releases, compliance, modernization, and service continuity, and collaborate with stakeholders across distributed Nordic and Baltic teams.