Role: Operational Support Engineer (AWS Infrastructure & Cloud Operations)
Location: Alpharetta, GA (5 Days Onsite from office)
Employment Type: FTE
Salary Range : $85000 to 90000 base plus benefits.
Job Summary
We are seeking a senior-level Operational Support Engineer with strong expertise in AWS and enterprise infrastructure support. The ideal candidate will be responsible for managing complex application and infrastructure environments, leading critical incident resolution, driving operational excellence, and implementing automation to improve system reliability and business uptime.
Key Responsibilities
Provide L2/L3 support for complex application and infrastructure environments.
Lead critical incident response, troubleshooting, and root cause analysis (RCA).
Manage application releases, infrastructure changes, and production implementations.
Collaborate with business teams, development teams, vendors, and service providers.
Design and develop dashboards, monitoring solutions, and automation scripts to improve operational efficiency and observability.
Act as the subject matter expert (SME) for assigned services and platforms.
Drive continuous improvement initiatives and operational best practices.
Analyze, design, and implement solutions for technical issues across the environment.
Present technical solutions and recommendations to management and stakeholders.
Required Skills
Strong experience supporting enterprise infrastructure in hybrid (on-premises and cloud) environments.
AWS Cloud expertise with an active AWS certification.
Deep expertise in at least two of the following areas and working knowledge of at least three others:
Cloud Architecture
Security Frameworks
System Operations
Networking
Database Technologies
Development / DevOps
Experience with automation, monitoring, and observability solutions.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to lead discussions with technical teams, business stakeholders, and management.
Preferred Qualifications
Experience creating automation scripts and operational dashboards.
Experience working in large-scale enterprise production environments.
Relevant certifications in AWS, Infrastructure, Security, or related technologies.
Ideal Candidate Profile
A senior cloud and infrastructure operations professional with strong AWS expertise, production support experience, incident management leadership, automation skills, and the ability to drive operational improvements across a complex enterprise environment.
Skills Required
- Strong experience supporting enterprise infrastructure in hybrid on-premises and cloud environments
- AWS cloud expertise
- Active AWS certification
- Deep expertise in at least two of cloud architecture, security frameworks, system operations, networking, database technologies, and development or DevOps
- Working knowledge of at least three additional areas among cloud architecture, security frameworks, system operations, networking, database technologies, and development or DevOps
- Experience with automation, monitoring, and observability solutions
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills
- Ability to lead discussions with technical teams, business stakeholders, and management
- Experience creating automation scripts and operational dashboards
- Experience working in large-scale enterprise production environments
- Relevant certifications in AWS, infrastructure, security, or related technologies
Hexaware Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hexaware Technologies and has not been reviewed or approved by Hexaware Technologies.
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Healthcare Strength — Feedback suggests health insurance is a standout element, often described as strong and comparable or better than many employers. Medical coverage and related protections are repeatedly highlighted as reliable pillars of the package.
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Parental & Family Support — Parental leave options, including extended paid leave in some locations, are offered and seen as valuable for family needs. Feedback suggests these policies complement core medical coverage for a more complete family safety net.
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Wellbeing & Lifestyle Benefits — Wellbeing resources such as an Employee Assistance Program, wellness initiatives, on-site gyms, and engagement activities provide lifestyle support. These offerings are reinforced by flexible work options and shift-related extras where applicable.
Hexaware Technologies Insights
What We Do
At Hexaware, we're not just a global technology and business process services company; we're a community of 27,000 Hexawarians dedicated to one singular purpose: creating smiles through the power of great people and technology. With a presence in 40+ offices across 19 countries, we empower enterprises worldwide to embark on their digital transformation journey with unparalleled scale and speed. As an employer, we're more than just a workplace. We put our people first, foster diversity and inclusivity, and prioritize their growth through robust learning and development programs. Our culture is a canvas for innovation as we work toward our shared vision of becoming the world’s most loved digital transformation partner. Exciting, isn’t it? Visit www.hexaware.com to join us in embracing the magic of technology, as we passionately advocate for its potential to transform lives today and shape a brighter future. Together, we'll make the digital world a better place.
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