Service Operations
• Responsible for assigned scope of operations for IT products & platforms, following defined service management processes such as operational management, information security and service integration services and controls. Ensure business continuity by implementing recovery practices as defined.
• Contributes and/or manages E2E Incident lifecycle cutting across multiple products, teams, and functions in the organization.
- Perform advanced performance optimization and troubleshooting of PDM/PLM, ensuring business-critical services run smoothly.
- Provide L3/advanced support for end-user issues with PDM/PLM products, stepping in where L2 support has been unable to resolve issues.
- Share guidelines and updates on known issues and resolutions with PDM/PLM products to support L2 personnel.
- Ensuring compliance with cybersecurity requirements.
Generate reports on Problem Management and implement corrective actions for major incidents and recurrence incidents.
- Proven experience with PDM/PLM technologies.
- Strong technical skills in performance optimization and troubleshooting.
- Experience in providing advanced support for end-user issues.
- Excellent communication skills and the ability to share technical knowledge with support teams.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Similar Jobs
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
