Operations Engineer - L1

Operations Engineer - L1  

The Big Picture  

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.  

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.  

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.  

We are looking for Operations Engineers - L1 to join the Enterprise Monitoring team at Sysco LABS. You will be part of the Sysco Global Operations Center and primarily monitor Sysco global infrastructure and applications 24x7x365.   

Responsibilities:  

• Working on a roster covering 24/7 monitoring of Sysco’s global infrastructure and applications. 

• Provide proactive support in identifying incidents through various monitoring dashboards, before its impacting Sysco associates and customers. 

• Collaborate with internal and external stakeholders to identify and resolve incidents proactively.  

• Handle proactive incidents and resolve them to improve the first-touch resolution (FTR) capabilities. 

• Ensure Sysco IT infrastructure and applications are always fully operational. Any potential incidents should be escalated to support teams within the SLA 

• Ability to follow standard operating procedure (SOP) for known incidents.  

• Desire to learn and develop all necessary technical skills. 

Requirements:  

• A Bachelor’s Degree in Information Technology or equivalent. 

• Willing to work in a 24x7x365 environment covering multiple time zones. 

• Minimum 2 years of experience in Operations Engineering, Site Reliability Engineering, or similar roles 

• Excellent ability to learn and articulate software-related and technical concepts. 

• Sound knowledge and experience in Windows server / UNIX platforms.  

• Sound knowledge and experience in computer networks, including LAN/WAN, DHCP, TCP/IP, Firewalls, and Routing. 

• A dynamic personality with a good balance of technical abilities and communication skills (English) who can handle pressure situations. 

• Experience in the areas of technical support/systems administration will be a key advantage. 

• Experience in working with monitoring platforms like Datadog, SolarWinds, or Nagios will be an added advantage.  

• ITIL certification and experience in ITIL practices  

• Operation experience in AWS, Azure, and GCP will be an added advantage 

Benefits:  

• US dollar-linked compensation  

• Performance rewards and recognition  

• Agile Benefits - special allowances for Health, Wellness & Academic purposes  

• Paid birthday leave  

• Team engagement allowance  

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws  

• Overseas travel opportunities and exposure to client environments  

• Hybrid work arrangement  

Sysco LABS is an Equal Opportunity Employer.