Operations Engineer, II

Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.

Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. 

 At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability.

If you're ready to shape the future of data, join us.

As an Operations Engineer II within Aerospike’s Site Reliability Engineering (SRE) organization, you will help ensure the stability, security, and smooth operation of Aerospike’s managed cloud platforms. You’ll execute production changes, assist in incident response, and maintain the runbooks, observability, and automation that keep Aerospike’s services running 24x7 across AWS, Azure, and GCP.

This role focuses on hands-on operational excellence—executing repeatable workflows such as scaling, patching, certificate rotations, and environment provisioning—while collaborating closely with Senior Operations Engineers, Site Reliability Engineers, and Product Engineering teams to improve processes and reliability.

• Execute routine operational changes including patching, scaling, node replacements, and certificate rotations across managed environments.
• Serve as the first responder (L1) for production incidents during business hours—triaging, mitigating, and escalating to SRE (L2) or Product Engineering (L3) as appropriate.
• Follow and improve operational runbooks to ensure safety, consistency, and reliability of production operations.
• Monitor system health using tools such as Datadog and PagerDuty; investigate alerts, document findings, and assist in reducing noise and false positives.
• Perform recurring maintenance and compliance tasks such as patch management, access reviews, and configuration validation.
• Participate in the change control process, preparing and executing planned changes during maintenance windows.
• Contribute to the creation and upkeep of operational documentation, including standard operating procedures and post-incident reports.
• Collaborate with SREs to identify opportunities for automation or efficiency improvements in operational workflows.
• Support deployment readiness by validating monitoring, alerting, and rollback strategies for new features.
• Participate in a regional on-call rotation, ensuring consistent operational coverage across time zones.
  

• 2–5 years of experience in Cloud Operations, DevOps, or Site Reliability Engineering, with hands-on exposure to production systems.
• Practical experience operating workloads in AWS, Azure, or GCP.
• Solid understanding of Linux systems administration and basic networking concepts.
• Familiarity with Kubernetes (AKS/EKS/GKE) and containerized workloads.
• Experience executing operational workflows and basic automation using scripting or Infrastructure as Code tools (Terraform, Bash, Python, or PowerShell).
• Working knowledge of monitoring and alerting systems such as Datadog, Prometheus, or Grafana.
• Basic understanding of certificate management, system patching, and configuration compliance.
• Strong attention to detail, disciplined approach to change management, and documentation skills.
• Clear communication skills for coordinating with global teams and documenting operational activities.
  

• Experience supporting managed database or storage systems (Aerospike, Cassandra, PostgreSQL, etc.).
• Familiarity with version control systems (GitHub, GitLab) and CI/CD workflows.
• Exposure to configuration management tools (Ansible, Puppet, or similar).
• Certifications in cloud technologies (AWS, Azure, or GCP) or Kubernetes (CKA/CKAD).
• Experience in compliance-driven or audited environments (SOC 2, PCI, ISO 27001).
  

• Reliable execution of operational changes with minimal error or rework.
• Consistently low MTTA for incidents during assigned shifts.
• Up-to-date and validated runbooks for all supported systems.
• Active participation in post-incident reviews and operational improvement initiatives.
• Clear communication, collaboration, and teamwork across SRE and Product Engineering.