The Operations Engineer I provides organizational support to improve the customer experience, both internal and external with basic troubleshooting for daily operations issues. Collects, organizes, and analyzes data to uncover process related gaps in the organization's delivery of service.
What you will do here:
Ensures that daily Job Processing (scheduling, system backups, posting files) on the Core Processor is successfully completed in order to support the business objectives of the organization.
Monitors daily, weekly, monthly processes and job routines to ensure seamless operations for the Credit Union and its membership across enterprise applications.
Escalates issues / exceptions in a timely fashion to senior engineering staff and IT Management.
Provides on call support to support the DSFCU enterprise
Performs other job-related duties as assigned.
What you will need:
High School Diploma or GED required.
College courses or degree in Computer Science preferred.
2+ Related work experience in lieu of degree preferred.
1+ years Credit Union or Banking processing experience preferred.
Working knowledge of Microsoft Office Suite including, but not limited to, Outlook, Word, Excel, PowerPoint required.
Database (queries), reporting and system monitoring required.
IBM systems knowledge preferred.
Communication skills – ability to effectively communicate and present information both in person and over the phone; effective written and verbal communication required.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
For additional information about our organization, careers, and benefits visit: http://www.desertfinancial.com/careers.
Qualifications Education Required High School or better. Preferred Bachelors or better. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma or GED
- Working knowledge of Microsoft Office Suite
- Database (queries), reporting and system monitoring
- College courses or degree in Computer Science
- 2+ Related work experience in lieu of degree
- 1+ years Credit Union or Banking processing experience
- IBM systems knowledge
What We Do
Looking for a new challenge? SwitchThink is hiring! Visit www.switchthink.com/careers for a complete list of current openings. SwitchThink Solutions is an IT Services CUSO formed in partnership with Corelation. As credit union professionals dedicated to optimizing & expanding KeyStone’s capabilities for our clients, we’ve developed deep domain expertise in the areas of conversion, development, cloud hosting, & operational best practices. Leverage our knowledge to unlock new strategic possibilities through performance improvement & rapid innovation. Services include managed & infrastructure cloud solutions; disaster recovery as a service; development & consulting services; conversion support services all specifically designed for credit unions. Whether you’re an existing user or preparing for implementation, let our experts help you rapidly apply the transformational powers of KeyStone & Cloud Computing. Join our growing list of over 100 happy clients. Rethink what’s possible with SwitchThink.
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