Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Job Description
Education :
College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business
Experience:
Minimum 2 years of experience in Knowledge Management, Technical Coaching, or other type of business supporting role
Mandatory Skills:
• Excellent communication skills, both verbal and written
• Requires strong consulting and relationship-building skills
• Ability to function in a fast-paced environment and prioritize multiple tasks under tight deadlines
• Ability to work independently and within a team environment
• Ability to deal with ambiguity, embrace change, and help others see it as an opportunity while staying focused on goals
• Successful experience working remotely, using virtual meeting and collaboration tools
• Some travel may be required (<25%)
Preferred Qualifications
• Knowledge-Centered Service (KCS) training (preferred)
• Project management skills
- Preferred experience with use of knowledge content systems and/or digital repositories
Preferred Skills:
Roles & responsibilities :
Support Enterprise Operations initiatives and goals by:
Creating quality knowledge articles
Improving existing knowledge articles
Identifying improvements within the knowledge creation, content delivery, monitoring of knowledge flags, and overall workflow knowledge processes
Reinforcing how knowledge management can deliver increased value and improve the service experience
• Determine the best approach for knowledge capture and sharing
• Create, maintain, and improve knowledge articles visible to customers, providers, client service, and employees
• Create, maintain, and support effective partnerships with business support teams
• Partner with business and operational functions to understand content business objectives, needs, and priorities
• Prioritize knowledge requests to deliver value and respond to key priorities
• Partner with instructional designers to ensure alignment of knowledge and training content
• Focus on creating knowledge to solve rather than writing for perfection
Location:
Skills Required
- College degree in education, communications, technical writing, library science, or other social science field OR 2+ years experience supporting learning and content delivery
- Minimum 2 years of experience in Knowledge Management, Technical Coaching, or other business supporting role
- Excellent verbal and written communication skills
- Strong consulting and relationship-building skills
- Ability to prioritize multiple tasks under tight deadlines and work independently and in a team
- Successful experience working remotely using virtual meeting and collaboration tools
- Ability to manage ambiguity, embrace change, and support others through change
- Some travel may be required (<25%)
- Knowledge-Centered Service (KCS) training
- Project management skills
- Experience with knowledge content systems and/or digital repositories
Sagility Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.
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Healthcare Strength — The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
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Retirement Support — A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
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Leave & Time Off Breadth — Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.
Sagility Insights
What We Do
Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.
