Operations Enablement Manager

Reposted 2 Days Ago
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Pigtown, Center, OH, USA
In-Office
Junior
Healthtech • Consulting
The Role
The Operations Enablement Manager will manage a team, lead coaching forums, adapt training models, develop solutions, and communicate with leadership.
Summary Generated by Built In

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Operations Enablement Manager

Job Description:

Education :

  • Bachelor’s Degree preferred

Experience:

  • 2 years of management experience

  • Training delivery and adult learning experience

Mandatory Skills:

  • Ability to participate and influence project decisions

  • Highly developed decision-making and problem-solving skills

  • Strong written and verbal communication skills

  • Ability to handle multiple assignments, projects and deliverables simultaneously

  • Ability to work under pressure with flexible hours

  • Ability to manage in a virtual environment

  • Proven relationship building

  • Ability to work cross functionally and think about big picture impacts

  • AGILE knowledge or certification is a plus

  • Excel, PPT, Word, OneNote, OneGuide and Medical knowledge

Roles & responsibilities :

  • Manage 2-5 direct reports and 40+ Enablement staff members

  • Lead quality performance coaching forums for specific call products

  • Maintain and adapt to training model needs

  • Comprehensive business knowledge to apply varying perspectives when developing solutions

  • Create complex visuals for review by all levels of leadership

  • Work in a matrix environment and interact or present to all levels of leadership

  • Excellent written and oral communication skills

  • Hosts and engages audiences when leading meetings

Location:

Quezon City, Bridgetowne GBF Center 1Philippines

Skills Required

  • 2 years of management experience
  • Training delivery and adult learning experience
  • AGILE knowledge or certification

Sagility Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sagility and has not been reviewed or approved by Sagility.

  • Healthcare Strength The company provides medical, dental, and vision coverage along with life insurance, short- and long-term disability, Flexible Spending Accounts, and an Employee Assistance Program. Policies also indicate coverage for dependents according to local regulations and include wellness and mental health initiatives.
  • Retirement Support A 401(k) with employer contribution is part of the standard package. Role descriptions and materials consistently reference retirement plan access alongside other core benefits.
  • Leave & Time Off Breadth Paid time off is provided, and formal leave types include maternity, paternity, adoption, and bereavement in line with local regulations. Additional flexibility elements such as hybrid or work-from-home arrangements are noted in some contexts.

Sagility Insights

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The Company
HQ: Westminster, Colorado
9,623 Employees

What We Do

Sagility is a U.S.-based, tech-enabled healthcare business process management company that supports payers, providers, and their partners to deliver best-in-class operations, enhance the member and provider experience, improve the quality of care and promote health equity all while delivering cost-effective healthcare financial and clinical outcomes. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.

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