The Operations Enablement Manager is responsible for leading a team of Business Analysts to deliver data-driven insights, reporting, and tools that support the Technology Services organization. This role drives the development and optimization of reporting solutions, executive dashboards, and operational models that improve field service efficiency and labor planning. Using company-approved platforms such as Power BI, Airtable, and Tableau Next, the manager translates complex data into actionable insights that support strategic decision-making. This position plays a key role in enabling scalable operations, improving cost efficiency including cost per EGM, and supporting revenue-based headcount growth.
What You'll Do
- Lead and develop the department responsible for operational support, including Business Analysts, while driving operational planning, performance management, and initiatives to improve organizational efficiency.
- Own the operational enablement strategy for Technology Services, leveraging reporting, planning, and performance management tools to improve productivity, scalability, and business outcomes.
- Take charge of workforce planning, capacity strategy, labor optimization, and resource planning processes that enhance business development and improve operational efficiency.
- Partner with senior leadership to contribute to planning for growth, organizational decisions, resource investments, and operational priorities.
- Lead cross-functional operational excellence initiatives that deliver measurable improvements in productivity, efficiency, resource utilization, and service delivery performance.
- Accountable for operational performance outcomes enabled through workforce, efficiency, planning, and programs that improve operational efficiency.
- Own department-level operational strategy and performance outcomes for Technology Services, with accountability for productivity, utilization, cost efficiency, and scalable growth across the organization.
What We're Looking For
- Bachelor’s degree in Business, Operations, Analytics, or a related field; equivalent work experience will be considered.
- 8+ years of progressive experience in business operations, operational excellence, analytics, workforce planning, or field service operations, including leading cross-functional initiatives and organizational planning efforts.
- 3+ years of people leadership experience managing professional-level teams and driving operational results.
- Strong working understanding of Microsoft tools, Airtable, Power BI, and Tableau Next.
- Demonstrated ability to build, maintain, and improve data reporting tools, leadership dashboards, and business operation models.
- Proven track record to lead teams, influence senior leaders, establish operational strategy, and drive measurable business outcomes across multiple collaborators.
Preferred Qualifications
- Experience leading analytics, enablement, or business operations teams in a field service or gaming environment.
- Background in workforce planning, capacity modeling, demand forecasting, or operational cost analysis.
- Experience supporting large-scale, multi-site operations and executive leadership reporting.
- Lean, Six Sigma, project management, or continuous improvement certification highly desirable.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
Skills Required
- Bachelor's degree in Business, Operations, Analytics, or a related field, or equivalent work experience
- 8+ years of progressive experience in business operations, operational excellence, analytics, workforce planning, or field service operations
- 3+ years of people leadership experience managing professional-level teams
- Strong working knowledge of Microsoft tools, Airtable, Power BI, and Tableau Next
- Experience building, maintaining, and improving data reporting tools, leadership dashboards, and business operation models
- Ability to lead teams, influence senior leaders, establish operational strategy, and drive measurable business outcomes
- Experience leading analytics, enablement, or business operations teams in field service or gaming
- Experience with workforce planning, capacity modeling, demand forecasting, or operational cost analysis
- Experience supporting large-scale, multi-site operations and executive leadership reporting
- Lean, Six Sigma, project management, or continuous improvement certification
Aristocrat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aristocrat and has not been reviewed or approved by Aristocrat.
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Healthcare Strength — Healthcare coverage is described as robust, with medical, dental, and vision options that are frequently highlighted alongside wellness resources. Feedback suggests these benefits are a core strength of the package.
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Retirement Support — A 401(k) with employer matching is commonly noted, with match levels reported around 4–5% depending on plan or period. This is seen as a solid foundation for long-term savings.
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Parental & Family Support — Paid parental leave plus adoption and surrogacy assistance are referenced as part of the offering. These benefits contribute to a family-friendly reputation.
Aristocrat Insights
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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