Operations Director

Operations Director

Location: Coatbridge

Contract Type: Full Time / Permanent role

Salary: £125,000 per annum, plus a company car or car allowance and great company benefits

About the Role:

Mears have continued investment in the North Lanarkshire community for the long-term.  We have a commitment to deliver excellent services to residents, whilst bringing community and training benefits to the North Lanarkshire community in a sustainable way.

Mears Limited is seeking an exceptional Operations Director to lead the operational delivery and commercial performance of our contract with North Lanarkshire council. Reporting directly to the Managing Director, you will play a key strategic role in ensuring customer-focused, end-to-end service excellence across housing, compliance, responsive repairs, planned maintenance and investment programmes is met whilst ensuring all internal KPI’s are met.

You will be the second in command to the Managing Director and will need to step up when they are out of the business.

You will provide strategic leadership to office teams, operational teams and our supply chain—driving performance, innovation, customer engagement and continuous service improvement. You will be central to maintaining strong tenant and client satisfaction while developing trusted, collaborative relationships that support the long-term success of the contract. You will play a vital role in ensuring delivery of social value expectations within the contract.

Key Responsibilities:

• Lead all operational and commercial activities to deliver contracts and services on time, within budget, and to the highest standards

• Mobilise new contracts effectively, ensuring alignment with Group strategy and local plans

• Drive productivity, innovation, continuous improvement, and new working practices

• Oversee contract administration, procurement, pricing, risk management and regulatory compliance

• Client, Tenant & Stakeholder Engagement

• Build and sustain strong relationships with clients, suppliers, and subcontractors

• Ensure a high-quality customer experience, embedding customer-first values

• Monitor KPIs, SPIs, compliance and cost control

• Review business performance regularly to ensure P&L delivery meets or exceeds targets

• Manage subcontractor performance to meet commercial, service and compliance requirements, including key areas such as gas safety

• Provide leadership in health, safety and environmental management across all operational activities

• Ensure adherence to legislation and work closely with Group HSE teams to maintain a strong safety culture.

Key Criteria:

• Degree / Professional Qualification

• Construction-related qualifications (Degree, CIOB, RICS, IOSH or NEBOSH)

• Senior operational leadership experience in repairs, maintenance or construction

• Strong commercial acumen with contract knowledge

• Experience within social housing or local authority environments

• Excellent leadership, communication, negotiation and influencing skills

• Strong analytical capability to drive operational and financial improvements

• Deep understanding of repairs, maintenance, compliance and investment works

• Ability to manage diverse teams and large subcontractor groups

• Robust knowledge of health and safety regulations

• Holds a full clean driving licence

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.