The Role
The Director of Payment Operations manages payment strategies, oversees fraud prevention, collaborates with teams, and leads a team of payment specialists while ensuring compliance. They analyze market trends and metrics to enhance customer experience.
Summary Generated by Built In
Sporty Group
Partnered with some of the World’s greatest Champions including Real Madrid FC, Michael Essien and Eder Militao, we’re on the lookout for some Champions of our own to be a part of the 'Top Ranked Fastest Growing and Most Successful Online Gaming Brand in the World'. Home to SportyBet, SportyTV, Sporty.com, Football.com and the newly launched SportyFM, we continue to lead with innovation and exclusive sports content.
Sporty is expanding and we're building the world's go to platform for everyday entertainment.
As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.
We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.
Responsibilities
Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
Ensuring the payments team are remaining current on industry trends
Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
Ensure end user issues are resolved in a timely manner
Manage, recruit and train a team of payment specialists across different geographies
Act as a primary POC with network partners to resolve ongoing production issues
Requirements
Fluency in both written and spoken English
Bachelor’s or Master’s degree in Finance or a related field
Advance knowledge of global payment systems, region specific rules and regulations
Payment operations experience across tech / fintech / gaming industry is an advantage
Proven experience in fraud, risk, KYC, investigation, and risk management
Expert experience managing, leading and building a wider team
Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
Experienced owning and and solving complex payment issues
Understanding of Compliance and Risk Awareness
What’s In It For You
📍 Sporty is a remote first company in pursuit of sustainability
💰 A competitive salary + individual performance based bonuses every quarter
🌴 28 days paid annual leave
⏰ Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
📝 Referral bonuses & flash bonuses
💻 Top of the line equipment
🌍 Annual company retreats to provide great internal networking opportunities
Personalised Support
We’re committed to making our recruitment process accessible to everyone. If you need any adjustments or accommodations during the application or interview process, please let us know.
Your Move
If you're excited about this role, even if you don't meet every requirement, we'd still love to hear from you. We understand candidates may hesitate to apply if they don't meet all requirements, however your unique perspective is what helps us innovate and grow together.
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Top Skills
Fraud Prevention
Payment Systems
Risk Management
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The Company
What We Do
Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform which serves millions of daily active users across the globe via technology and operations hubs across more than 10 countries and 3 continents.
The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users, and attract and retain them with a dynamic and flexible work life which empowers them to create value and rewards them generously based upon their contribution.
We’re fortunate enough to have already built a capable and proven team of 500+ high achievers from a diverse set of backgrounds with a common thirst for excellence and we are constantly looking for more talented individuals to power our growth and serve our users further via their grit and innovation.
