Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
Your Role:
- Learn and support the development of custom reporting solutions and data workflows using Birst, Dremio, Superset, and other BI tools.
- Work with senior team members to implement SQL/MariaDB queries, stored procedures, and schema designs for user data management, reporting, and basic integrations.
- Assist in automating data processes using tools like SSIS (or similar ETL technologies); help maintain smooth data transfers and transformations across multiple systems.
- Collaborate with cross-functional teams to understand business requirements, troubleshoot data issues, and enhance processes.
- Engage in basic RESTful API integrations and testing (e.g., using Postman), with guidance from experienced engineers.
- Contribute to documentation, learning best practices for system architecture, data handling, and secure file transfers (e.g., FTP, PGP).
- Receive mentorship and training to grow into more advanced areas such as Java microservices, performance tuning, and enterprise-grade integrations.
- Adhere to Intradiem’s and customers’ change management processes while following company policies and procedures.
- Perform all other duties as assigned, contributing to a positive, team-oriented culture.
Your Background:
- Bachelor’s Degree in Computer Science, Computer Engineering, MIS, CIS, or a related field (or equivalent experience). Recent graduates, interns, or self-taught learners with solid foundational skills are welcome.
- Familiarity with relational databases (e.g., SQL Server, MariaDB).
- Willingness to explore tools such as SSIS, Birst, Dremio, Superset, and to master ETL/ELT processes over time.
- Exposure to scripting or coding in any language, along with an interest in working with RESTful APIs; comfort using tools like Postman is a plus.
- Ability to analyze issues, think logically, and collaborate with peers or mentors to arrive at solutions.
- Able to work effectively with both technical and non-technical teams, ask questions proactively, and share ideas.
- Familiarity with file transfer and encryption (FTP, PGP).
- Interest or experience in Java microservices for backend development and system automation.
- Experience with contact center environments, SaaS-based solutions, or cloud platforms is a plus, but not required.
- Strong written and verbal communication skills to work with business and technical teams, gather requirements, and address issues in a timely manner.
Work Authorization and Equal Employment Opportunity
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position.
Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
