Operations Data Analyst (Operations & Policy Analyst 3)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you passionate about making a meaningful difference in the lives of Oregonians? Do you have strong data analysis skills and experience gathering, interpreting, and transforming raw data into clear, user-friendly information? Are you experienced with Tableau and/or SQL? Do you bring strong professional written and verbal communication skills? Then, we want to hear from you!

Note: A cover letter is required, (please limit it to only two pages.) Failure to submit the required cover letter will result in disqualification of your application.

To review the full list of duties and responsibilities, please click here to view the Position Description (PD).

Summary of Duties

The Developmental Disabilities (ODDS) Program with approximately 1,000 staff via the State of Oregon and contracts. The program’s major responsibilities include establishing policies and programs which provide services for individuals with intellectual and developmental disabilities (I/DD) and protecting them from abuse. The ODDS program defines and develops programs for the administration of services; proposes legislation and sets standards of practice and expectations by development of administrative rules and policy. The program staff works with relatives, community care providers, support service brokerages, county community developmental disabilities programs, medical providers and others to ensure every Oregonian with an intellectual and/or developmental disability has a stable, safe and nurturing home while living as independently as possible.

As an Operations Data Analyst, you will:

Use your analytical and creative skills to provide reports and detailed data and fiscal analysis on an ongoing basis. You will gather raw data, analyze the data, and incorporate it into an appropriate user-friendly format.

You will use your understanding of the program intricacies; the funding associated to these programs and the systems they run to provide quality data analysis and make recommendations. This includes programs and services in the following areas: Medicaid Waivered services, In-Home Services, Community and Facility based services, employment services, and all services delivered through state, county, and brokerage staff. You will need to maintain close connections to I/DD Licensing, contracted programs serving individuals with developmental disabilities, as well as OTIS (Office of Training, Investigations and Safety) as they will be responsible for coordination of data that these two shared services provide on behalf of the individuals we serve.

This includes:

• Developing data points and reports that will assist in identifying fiscal, systemic drivers and community barriers to effective delivery of services in the state. This crucial data may facilitate work with county, contracted and brokerage staff to identify policy and program improvements needed to support service delivery.

• Collaborating and understanding of the eXPRS System team (OIS (Office of Information Services), DDBSU (ODDS Business Supports Unit) and ORRAI (Office of Reporting, Research, Analytics and Implementation)), accounting, budget and policy teams and their roles.

• Managing several databases that must be maintained for audit compliance. These are actively increasing databases that will continue to be moved into the data warehouse.

• Working with our ORRAI representative and being in charge of coordinating the move of the data, as well as ORRAI to build and implement different surveys to our contractors to establish data needed in ODDS reporting to the legislature.

Minimum Qualifications

Seven years of professional-level evaluative, analytical, and planning work experience.

Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, or similar degree will substitute for experience based on the following:

• Associate’s degree in any of the listed areas substitutes for 18 months of experience.

• Bachelor's degree in any of the listed areas substitutes for three (3) years of experience.

• Master's degree in any of the listed areas substitutes for four (4) years of experience.

• Doctorate degree in any of the listed areas substitutes for five (5) years of experience.

Essential Attributes

We are looking for candidates with:

• Attention to detail and a strong commitment to accuracy and accountability.

• Experience demonstrating outstanding analytical, critical thinking, and problem-solving skills.

• Experience gathering, analyzing, interpreting, and reconciling financial, fiscal, contractual, or operational data, and incorporating findings into appropriate, user-friendly reports or formats.

• Experience working with data analysis and reporting tools, such as Tableau and/or SQL.

• Experience interpreting and applying policies, procedures, rules, regulations, contracts, agreements, or other requirements, including monitoring fiscal activity, expenditures, and compliance.

• Professional-level written and verbal communication, facilitation, coordination, and relationship-building skills, with the ability to manage multiple priorities, exercise sound judgment, take initiative, and work effectively independently and as part of a team.

• Experience working in a Human Services field and/or with Medicaid services is a plus.

Attention all candidates! A cover letter is required, (please limit it to only two pages.) Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Failure to submit the required cover letter will result in disqualification of your application.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment). If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• The job posting closes at 11:59 PM (PDT/PST) on the close date. Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

Working Conditions

• Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).

• Working remotely will be considered in filling this position. Your official workstation will be at our Salem office but the opportunity for remote work at a local office or other remote location will be considered depending on work performance and business need. The ability to report to Salem is required when business or operational needs are dependent on onsite activities.

• You will interpret and explain Oregon laws, rules, regulations, and operational policies and procedures.

• Your work will include in person, virtual and phone meetings, using a computer and other office equipment.

• You may have occasional statewide and national travel, including overnight stays, attend meetings, training, and other work-related activities.

• Requires occasionally working evenings.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans, Disabled Veterans & Servicemember Preference Resources & Information.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

• The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

Contact Information

We invite you to contact the [email protected] for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-205945.

• Email: [email protected]

• Phone (call or text): 503-910-7744