Operations Customer Expert I

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

In this role, you will partner with high end strategic content creators and offer personalized, on them and support by assisting them as a single point of contact in two ways: a) troubleshooting support & policy guidelines and b) content strategy and consulting oriented to improve channels performance. The goal is to deliver dedicated, on-demand, one-to-one support for strategically important creators who prefer a reactive support model. It is a target driven environment, where you will work towards individual targets as well as be part of a larger team.

Responsibilities

Issue/task management
 - Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels.
 - Handle the most complex ad operations workflows that require high degree of judgment in performing the assigned tasks.
 - Must be able to advise clients and provide creative solutions
 - Escalate highly complex and mission critical issues to SMEs or internal teams while accompanying the creator through the path or resolution.
 Content Strategy & Account Management
- Position yourself as a trusted advisor for advance content creators.
- Understand creator business needs connecting those with holistic solution.
- Be a product expert guiding content creators through solutions.
- Assist creators in reading channel performance data, detect data oriented opportunity areas and building solutions to excel business goals.
- Be the point of reference for creators maximizing satisfaction & engagement with the platform.

- Bachelor degree.
- Native Speaker and B2 English.
- 3 years of relevant working experience in: B2B Sales/Account management in Digital Marketing/Social Media Industry.
- Experience in customer service is a plus.

• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets.
• Strong verbal and written communication skills to pitch on the phone and compose compelling proposals.
• Good time management skills and ability to organize their own day
• Client-focused, keen interest in customer interaction & ownership of business goals
• Passionate about social media.
• A team player with ability to work in fast-paced and constantly evolving environment
• Hands on experience with video content creation & editing including 3rd party tools like video editors, encoders and others.
• Strong analytical skills.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.