The Role
Supervise and coordinate contractor personnel supporting a 24/7 bridge and tunnel operation. Responsibilities include staffing, recruiting, scheduling, onboarding, field training coordination, performance monitoring, timesheet and leave processing, safety and incident response, traffic-control oversight, reporting, and client communication. The role requires onsite presence, roadway knowledge, vehicle inspection experience, radio and phone communication, and availability for nights, weekends, and emergency events.
Summary Generated by Built In
Job Title: Operations Crewmember Lead
Location: Hampton, VA
Employment Type: Full-time W2
Location: Hampton, VA
Employment Type: Full-time W2
GovFirst is seeking an Operation Crewmember Lead to work onsite in Hampton, VA.
The successful candidate is responsible for:
- Monitor the work of Operator Bridge
Tunnel (OBT) contractors assigned to the client facility; to ensure
quality control and contract compliance for performance of job duties.
- Work with the VDOT Operations
managers and supervisors to determine the staffing needs of the
facilities, support hiring goals, and coordinate contractor shift
assignments
- Participate in the candidate
selection process, to include applicant tracking, sourcing, recruiting,
interviewing, orientations, and onboarding.
- Serve as the coordinator and
point-of-contact for newly classroom trained personnel to ensure in
completing their field training.
- Develop employee schedules and
serve as a first-line supervisor for personnel issues including unplanned
callouts or non-appearance.
- Allocate time on-nights, early
mornings, and weekends as needed to support a 24-7-365 client operation.
- Act as a representative during high impact events at the needs and request of the
client.
- Provide regular presence at the
Control Room, inspection booths, and crash houses to develop rapport with
personnel ensuring quality of work performance.
- Monitor performance evaluation
reports and timesheets to gauge employee performance.
- Respond to emergency situations
relating to contract personnel and be alert to safety, access, and
security protocols of the facility.
- Ensure personnel are regularly
briefed on company and client priorities, initiatives, policies, safety
and goals.
- Serve as the preliminary point of
contact for all employees, responding to questions regarding personnel
policies and procedures.
- Investigate accidents and
complaints to include preparing reports for administrative review.
- Process leave request paperwork for
personnel and assist with timesheet data input, review, approval, and
submission to employee’s respective corporate offices.
- Create and maintain updated
personnel files with contact information or other changes.
- Publish regular activity reports
and progress documentation benefitting usage of the company and client.
- Participate in regular team and
client meetings and briefings.
- Represent the company’s position
and interests to external stakeholders.
Requirements
Required Qualifications:
- 2-3 years of experience directing
and controlling traffic, as well as conducting and documenting vehicle
inspections.
- Full
range of physical mobility, visual perception, and general good health.
- Capable
of multi-tasking and working in a fast-paced environment.
- In-depth
knowledge of Hampton Roads interstate and local roadways.
- Computer
literate; Windows-based application experience.
- Experience
in radio and phone communications.
- General
knowledge of vehicle mechanics and repair.
Required Education:
- High School Diploma or GED
- Knowledge of Traffic Control
operations and extensive customer service.
Required Work Authorization :
- US Citizen
Required Licenses, Certifications & Screening:
- A
fingerprint based Criminal History Records Check (CHRC) will be conducted
prior to employment.
- Drug
Screening will be conducted prior to employment.
- 18
years of age or older
- Virginia
Driver’s License in good standing
Skills Required
- 2-3 years of experience directing and controlling traffic
- 2-3 years of experience conducting and documenting vehicle inspections
- Full physical mobility, visual perception, and general good health
- Ability to multitask in a fast-paced environment
- In-depth knowledge of Hampton Roads interstate and local roadways
- Computer literacy and Windows-based application experience
- Experience with radio and phone communications
- General knowledge of vehicle mechanics and repair
- High school diploma or GED
- Knowledge of traffic-control operations and extensive customer service
- U.S. citizenship
- Virginia driver's license in good standing
- Fingerprint-based Criminal History Records Check
- Pre-employment drug screening
- At least 18 years of age
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The Company
What We Do
GovFirst is a public-sector service partner providing contracted operational support to government agencies and project partners. Its work spans technology solutions and staffing, transportation systems, infrastructure environments, field operations, maintenance programs, and administrative functions. The company emphasizes readiness, accountability, safety, professionalism, and dependable execution, supporting continuity and day-to-day operations across public-sector contracts, rather than functioning solely as a generic staffing provider.
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