Are you a seasoned Project/Program Manager with a passion for driving transformation within the financial services industry? We are seeking a highly motivated and experienced Senior Project Manager to join our Investor Services Operations team. The applicant should also have subject matter expertise in the ‘Transfer Agency’ function. You will play a pivotal role in shaping and driving process and technology change across the group, influencing decisions, and delivering complex projects with significant impact.
Responsibilities:
- Lead, coordinate and successfully implement multiple projects/programs across Operations, in cooperation with our Product, Technology partners and for/with our clients.
- Formulate detailed project plans, analysis of effort, cost and impact on various Citi businesses to ensure timely execution and mitigate potential risks.
- Support in analysis & oversight of proposed system changes to assure smooth projects implementation.
- Build and manage an effective project team.
- Challenge the status quo, display initiative and innovation.
- Take proactive actions targeted at minimizing and mitigating implementation risk.
- Ensure that all necessary project documentation is maintained and all necessary approvals for the project are obtained.
- Act as a trusted partner to Clients and internal business partners.
- Display appropriate involvement in Department strategic planning.
- Drive improvement and competitive differentiation by proposing and implementing innovative solutions.
Recommended Qualifications:
- 6-10 years of experience in Project Management or operational improvements (e.g., Lean, reengineering).
- Expertise in project methodologies and tools (PMBOK standard/PMP certification advantageous).
- Proven experience driving projects with external clients; ability to influence stakeholders.
- Desirable: Experience in asset management or Securities Services operations; strong understanding of financial markets.
- Ability to work in a fast-paced environment with tight deadlines.
- Strong analytical skills; excellent English communication.
- Bachelor’s/University degree required, Master’s preferred.
- Subject matter expertise in one or more specific skill sets within operations
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group: Operations - Core------------------------------------------------------
Job Family:Operations Project Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 6-10 years of experience in project management or operational improvements
- Experience with project methodologies and tools
- Proven experience driving projects with external clients
- Ability to influence stakeholders
- Strong analytical skills
- Excellent English communication skills
- Bachelor's or university degree
- Subject matter expertise in one or more specific operations skill sets
- PMP certification
- Experience in asset management or Securities Services operations
- Strong understanding of financial markets
- Master's degree
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
