Operations Core Project Group Manager

Operations Core Project Group Manager is accountable for management of complex/critical/large programs across Investor Services. Requires a comprehensive understanding of Funds Services areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions.. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of implementation of the new capabilities to operations. Primarily affects a sub-function. Involved in short- to medium-term planning of actions contributing to the plan execution. Full management responsibility of the requirements submission, design agreement and successful rollout.
Responsibilities:

• Responsible for the day to day management of executing to milestones complex projects

• Identify stakeholders and key organizations in order to build and manage relationships with each

• Direct the creation of requirements and manage their alignment to business goals

• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management

• Lead the identification and drive resolution of issues

• Work with stakeholders to ensure project scope definition meets business objectives

• Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals

• Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis

• Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary

• Escalate program risks to the Program Director, or Program Sponsor, when appropriate

Requirements:

• 10+ years relevant experience in Funds Services

• 5+ years in Project management including system design/requirements analysis and submission to Technology for an execution

• Experience in Testing – scope, scenarios validation & results review (both functional & regression)

• Good communication skills to navigate different set of the stakeholders as well as negotiation & conflict Resolution

• Deep expertise in Agile, Scrum, and Kanban environments, including backlog management and prioritization

We offer:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include: 

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program) Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates 

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates  

• Employee Assistance Program financed by Employer  Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)  

• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates  

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events. Additional day off for volunteering 

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform. 

• Opportunity to receive an annual discretionary incentive award Special offers and discounts for employees 

• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: 

• https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf 

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.  

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.  

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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