Responsibilities:
- Responsible for the day to day management of executing to milestones and budget on multiple complex projects.
- Manage multiple teams or a functional area (depending on size of business).
- Identify stakeholders and key organizations in order to build and manage relationships with each.
- Direct the creation of multiple work projects and manage their alignment to business goals.
- Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across projects and with Senior Management.
- Lead the identification and drive resolution of issues, including those outside established projects of work.
- Work with stakeholders to ensure project scope definition meets business objectives.
- Work with Project Sponsor to ensure business case/cost benefit analysis is in line with business goals.
- Drive adherence to project processes, procedures, methods, and standards for project delivery and leverage across the project.
- Assist project team in negotiating for resources owned by other departments in order ensure the project can be completed.
- Ensure funding has been approved for the program.
- Ensure all areas of the program are appropriately staffed.
- Direct the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
- Direct the identification of risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
- Escalate program risks to the Program Director, or Program Sponsor, when appropriate.
- Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Exercise shared responsibility for budget, policy formulation and planning.
- Evaluate subordinates' performance and makes recommendations for pay increases, promotions, terminations, and other personnel actions.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 10+ years relevant experience
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Position Summary
The Transformation Lead is responsible for driving large‑scale organizational, operational, and digital transformation initiatives that improve productivity, efficiency, enhance client experience, and enable long‑term strategic growth. This role partners closely with senior leadership to define the transformation roadmap, orchestrate cross-functional change, and ensure successful adoption of new digital capabilities across the enterprise.
Key Responsibilities
Strategic Leadership
- Partner with executive leadership to define the vision, goals, and KPIs for transformation programs.
- Translate strategy into actionable workstreams, sequencing, and execution plans.
- Identify opportunities to optimize processes, enhance capabilities, and leverage technology.
Program & Change Management
- Lead cross-functional teams to deliver complex, multi-year transformation initiatives.
- Establish program governance, cadence, and communication structures.
- Manage risks, dependencies, and decision-making across workstreams.
- Drive change management including stakeholder alignment, training, communications, and adoption.
Operational Excellence
- Assess current-state operations, identify inefficiencies, and implement end-to-end process improvements.
- Introduce best practices in Lean, Agile, or other transformation methodologies.
- Monitor and measure outcomes to ensure value realization.
Technology & Digital Enablement
- Collaborate with technology teams to implement digital solutions supporting modernization.
- Evaluate tools and platforms to enhance automation, analytics, and user experience.
- Ensure alignment between business needs and technology capabilities.
Stakeholder Engagement
- Influence and build strong relationships with senior leaders and front-line teams.
- Communicate progress, challenges, and milestones through executive-ready reporting.
- Facilitate workshops, design sessions, and decision-making forums.
Required Qualifications
- Bachelor’s degree in business, Technology, Engineering, or related field.
- 10+ years of experience in transformation, management consulting, strategy, program management, or related disciplines.
- Proven track record delivering large-scale transformation initiatives.
- Strong understanding of change management methodologies.
- Skilled in process mapping, operational excellence, and organizational design.
- Excellent communication, executive presence, and stakeholder management skills.
Preferred Qualifications
- Experience in digital transformation, automation, or modern technology platforms.
- Certifications such as PMP, Lean Six Sigma, or Agile.
- Experience working in matrixed, global environments.
- Background in financial services, technology, or customer experience.
Key Competencies
- Strategic thinking
- Problem-solving & analytical rigor
- Influencing without authority
- Adaptability and resilience
- Team leadership & collaboration
- Executive communication
- Results orientation
Success Measures
- Achievement of transformation milestones and KPIs
- Reduction of operational cost and cycle time improvements
- Increased adoption of new processes and technologies
- Enhanced organizational productivity and customer experience
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Project Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$163,600.00 - $245,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Apr 14, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 10+ years relevant experience
- Bachelor's degree in business, Technology, Engineering, or related field
- Master's degree preferred
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
