The Operations Coordinator (Ops Coordinator) plays a vital role in supporting operational excellence across the clinical enterprise. The Ops Coordinator will troubleshoot a range of IT issues, assist in asset tracking for onboarding/offboarding staff, and collaborate with department vendors.
This position is also responsible for coordinating the facility onboarding/offboarding process, including distributing all related communications. In addition, the Ops Coordinator will provide EMR support and reporting, and other duties as assigned.
Essential Job Functions & Responsibilities
Assist in troubleshooting a range of IT issues (MS Office suite, EMR systems, Apple products, etc.) with offsite & onsite employees, and aid in managing the workflow of support tickets to the IT helpdesk.
Collaborate and communicate effectively with all onsite and offsite employees, vendors, and client facilities, including providing guidance on operational processes to offsite clinical staff.
Track and manage vendor invoices to ensure accuracy in billing.
Coordinate and manage the completion of weekly and monthly collaborative agreement QA reviews.
Assist in designing and maintaining clear operational processes and guides to ensure consistency of operations.
Coordinate project activities and track progress to ensure timely completion.
Analyze operational data and provide insights for decision-making.
Assist with clinician licensing as needed.
Collaborate with President & COO and entire Ops team on special projects.
Perform other duties as required.
The Ops Coordinator agrees to work as reasonably scheduled by Company
Services provided by the Ops Coordinator shall be performed at the Company’s corporate office.
High School diploma required; Bachelor’s Degree preferred
2+ years of corporate experience
Minimum 1 year healthcare industry experience required
Experience working within a medical, behavioral health, or customer support a plus
Strong Excel skills required
Ability to troubleshoot issues with Outlook, Adobe, Apple Products, SharePoint, Excel, and Teams is preferred.
Very strong written and verbal communication skills
Ability to deal with ambiguity; resilient and adaptable
Ability to multi-task and meet deadlines
Able to identify and resolve problems in a timely manner; gather and analyze information skillfully
Strong customer service skills; cooperative and willing to assist others
High level of attention to detail
Maintain confidentiality regarding business and personnel matters; demonstrate discretion in interactions with company personnel.
Independent thinking and ownership of assigned projects
Able to pass background testing, including motor vehicle record review and drug screening.
Skills Required
- High School diploma
- Bachelor's degree
- 2+ years of corporate experience
- Minimum 1 year healthcare industry experience
- Experience in medical, behavioral health, or customer support
- Strong Excel skills
- Ability to troubleshoot Outlook, Adobe, Apple products, SharePoint, Excel, and Teams
- Very strong written and verbal communication skills
- Ability to deal with ambiguity; resilient and adaptable
- Ability to multi-task and meet deadlines
- Problem identification and analytical skills
- Strong customer service skills
- High level of attention to detail
- Maintain confidentiality and demonstrate discretion
- Independent thinking and ownership of projects
- Able to pass background testing, motor vehicle record review and drug screening
What We Do
GuideStar Eldercare's mission is to enhance the quality of life for our patients by easing their suffering while actively promoting their safety, functionality, and dignity. GuideStar Eldercare provides neurobehavioral and psychiatric services to long-term care facilities in Indiana, Michigan, Texas, Kentucky, and Ohio.
