VOAOHIN is seeking an Operations Coordinator to support our growing outpatient medical and behavioral health programs. This role is ideal for a highly organized self-starter who thrives in a fast-paced environment, pays close attention to detail, works well with others, and is committed to helping clients achieve positive outcomes.
The Operations Coordinator serves as a central point of coordination for outpatient operations, scheduling, client access, provider support, insurance processes, and workflow management. The successful candidate will be proactive, resourceful, and able to manage multiple priorities while maintaining a high level of professionalism and accuracy.
We are looking for someone who understands that operational excellence directly impacts patient care. Every appointment scheduled, barrier removed, and process improved helps clients stay engaged in treatment and move toward recovery.
What We Offer:
- Hybrid work environment with both in-person and virtual responsibilities.
• No weekends, holidays, or on-call responsibilities.
• One scheduled evening shift per week to support client access.
• Generous paid time off package.
• Comprehensive benefits including medical, dental, vision, retirement, and other employee benefits.
• Opportunity to make a meaningful impact in a mission-driven organization serving individuals and families throughout Indiana.
If you enjoy solving problems, creating order from complexity, and supporting a mission-driven team that changes lives every day, we encourage you to apply.
Preferred Qualifications• Bachelor's or Associate degree preferred.
• Relevant experience in healthcare, behavioral health, outpatient services, medical office operations, care coordination, scheduling, insurance verification, customer service, or similar environments may be considered in lieu of formal education.
• Strong organizational skills and exceptional attention to detail.
• Excellent customer service, interpersonal, and communication skills.
• Ability to build positive working relationships with clients, families, referral sources, providers, and staff from diverse backgrounds and experiences.
• Comfortable interacting professionally and effectively with individuals experiencing mental health, substance use, medical, social, and economic challenges.
• Ability to work independently while collaborating effectively with a multidisciplinary team.
• Commitment to serving individuals with compassion, respect, professionalism, and dignity.
$40,000.00 - $46,000.00
Skills Required
- Highly organized self-starter who thrives in a fast-paced environment
- Attention to detail and high level of accuracy
- Ability to work well with others and collaborate with a multidisciplinary team
- Proactive and resourceful with ability to manage multiple priorities
- Commitment to serving individuals with compassion, respect, professionalism, and dignity
- Bachelor's or Associate degree
- Relevant experience in healthcare, behavioral health, outpatient services, medical office operations, care coordination, scheduling, insurance verification, or customer service
- Strong organizational skills and exceptional attention to detail
- Excellent customer service, interpersonal, and communication skills
- Ability to build positive working relationships with clients, families, referral sources, providers, and staff from diverse backgrounds
- Comfortable interacting professionally and effectively with individuals experiencing mental health, substance use, medical, social, and economic challenges
- Ability to work independently while collaborating effectively with a multidisciplinary team
What We Do
Volunteers of America Ohio & Indiana is a national, non-profit, faith-based organization dedicated to helping people rebuild their lives and reach their full potential by providing human services programs, including housing, healthcare, and mental health support.
