WorldStrides is the global leader in educational travel and experiential learning. The company was founded in 1967 to provide middle school travel programs to Washington, D.C. and has grown to provide a wide range of programs for more than half a million students annually to over 100 countries around the world. WorldStrides offers experiential learning programs in educational travel, performing arts, language immersion, career exploration, service-learning, study abroad, and sports. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Job Description:
Your objective as a Tour Coordinator is to facilitate logistics for World Strides group tours by initiating and maintaining group reservations as well as creating all necessary client travel documentation. You will update and maintain all supplier information, while acting as a liaison between suppliers and our company. This role is vital in helping the company strengthen internal and supplier relationships. Candidates should be enthusiastic, flexible and possess a strong attention to detail. The Tour Coordinator works within a regional operations team and reports directly to the Operations Manager - Product Delivery.
Responsibilities:
- Itineraries
- Review and adjust files completed by Sales Department to verify costs, itinerary inclusions/flow, and drivers’ hours
- Evaluate and adjust itinerary timing throughout the reservation process
- Execute client requested itinerary changes
- Finalize and re-confirm itinerary reservations
- Prepare sign off itineraries
- Prepare final travel packages for the Tour Leader and Client for each tour
- Track progress of tour cycle in operating system
Suppliers
- Initiate reservations for meals, attractions, destination personnel, etc. as required
- Maintain, update and revise group reservations as required
- Maintain electronic tour files in an organized fashion
- Maintain/update reservation status in customized operating system
- Maintain strong supplier relations
- Negotiate company beneficial rates
- Create payment requisitions and apply payments as required according to specific supplier payment policies
- Ensure payments are completed accurately and promptly
- Reconcile invoices after payment completion
- Research destination and supplier information as required
- Address service issues when required
- Compile, update and maintain accurate supplier information and rates
Communication
- Maintain strong & efficient communication with Sales, Operations, and Accounting teams
- Brightspark Emergency Phone Coverage (rotating coverage amongst Operations Staff)
- Provide coverage of the 24 hour emergency phone for all Brightspark groups on the road throughout the year
- Make decisions on behalf of Brightspark, based on the needs of the client and the company during the off hours of our regular business day
- When assigned trips are on the road, you are responsible to carry the ER phone at all times
Qualifications
- University Degree or College Diploma
- Proficient with Microsoft Office Suite
- Exceptional attention to detail
- Service oriented
- Possess a strong work ethic
- Strong investigative and problem-solving abilities
- A high degree of flexibility is required to adapt to a wide variety of tasks
- Able to work well under pressure
- Advanced time management and organizational skills
- Excellent communication skills both written and verbal
- Knowledge of Travel Industry
- Experience within a travel agency, educational institution, or related industry/environment
- Bilingual in French would be an asset
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.
Work Perks
- Opportunity to generate new business opportunities to fuel personal growth within WorldStrides
- Opportunity to travel and join tours around the world
- Flexible work schedule that provides for on site, remote and virtual office opportunities
- 60% RSP Match, Volunteer Days, 20 days of Paid Time Off (PTO) + Statutory Holidays
- Excellent medical, dental, and vision coverage, along with life and disability insurance
- Tuition reimbursement and certification assistance
- Employee Resource Groups
WorldStrides, a global organization, is committed to educate and serve communities worldwide. Our commitment is fueled by the passion of our team members and partners to make experiential learning accessible, while also being socially, environmentally, and ethically responsible. Together, we accomplish this by investing in initiatives to promote inclusion, diversity, and sustainability.
As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, J-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J-1 or F-1 visas.
Top Skills
What We Do
WorldStrides provides educational travel and experiences to more than 530,000 students a year. Founded in 1967 by a middle school social studies teacher from Chicago, the company has since grown to become a leader in experiential learning for students of all ages throughout their lifetime learning journey. In addition to domestic and international travel and study abroad programs, WorldStrides offerings include performing arts, sports, language immersion, career exploration, and service-learning. Each of these experiences helps students to see beyond the classroom and to see the world – and themselves – in new ways.
Our global team is 1,500+ strong, united by a passion for what we do. We work with students, parents, and teachers, and behind the scenes too, to deliver experiences that transform lives. Let's get out there - together!
Community Guidelines
We are happy to address questions you may have, but in order to foster a vibrant and useful online community, we’ve outlined a few guidelines to be followed when posting on the WorldStrides and affiliated brands' social channels . Any comments that are in violation of the guidelines will be removed, and repeat offenders may be blocked.
Comments will be removed if they contain:
• Profane, inappropriate, threatening or offensive language;
• Violations of copyright or intellectual property rights;
• Purposefully untrue or misleading statements;
• Comments that are meant to derail or hijack constructive conversations;
• Personal information of community members or WorldStrides employees;
• Posts that link to potentially harmful sites.
