The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.
Responsibilities
Enhance customer relationships by identifying areas for improvement in the overall customer experience
Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
Maintain knowledge of customer and company policies on all aspects of product movement
Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
Identify and articulate process improvement ideas to support operations
Create documented process for customers when requested - SOP/SWI creation
Support the implementation of company’s culture within the team
Work towards individual and department Key Performance Indicators (KPIs)
Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes
Meets company standards of 52 hours training per year per employee.
Attend training classes when required.
Complete mandatory training when required.
Should be able to work in 8:00PM IST- 5:00AM IST.
Bachelor's degree or equivalent working experience
1-2 years of experience in logistics and/or high volume customer service roles
Fluent in English; excellent written and oral communication skills
Excellent customer service skills
Strong organizational, communication and problem-solving skills
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
Analytical mindset with the ability to interpret data and make informed decisions
Possesses a positive, can-do attitude
Strong knowledge of Microsoft Office, Google Workspace
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
