The Operations Coordinator supports the Client Operations Manager and/or the Client Engagement Manager by setting up and maintaining client projects from initial build through closeout. This role coordinates project requirements, loads work into internal systems, monitors field execution, prepares status and performance reporting, and supports accurate, on-time invoicing.
Responsibilities- Compile and validate store, target, and product lists to support accurate project scope and execution.
- Obtain and document project billing codes and fulfillment identification numbers; confirm charge structure and client requirements.
- Create and publish project documentation (instructions, timelines, deliverables) and coordinate training/briefings for Field Support teams.
- Partner with Quality Assurance to define standards, validate readiness, and ensure quality execution outcomes.
Pre-Work Setup: - Load projects into 360 according to established rules, timelines, and client requirements; confirm fields, locations, and scope are accurate prior to release.
- Monitor field execution, troubleshoot issues, and take appropriate action to ensure high-quality work is completed on time.
- Communicate clearly (verbal and written) with field associates and internal stakeholders to resolve questions and align on expectations.
- Pull and analyze project reports from internal systems; summarize status, risks, and trends for internal review.
- Other duties may be assigned as needed to meet business requirements.
- Associate or bachelor’s degree in business, operations, or a related field— or equivalent hands-on administrative or operational experience
- Communication skills (written and verbal) with the ability to communicate clearly and effectively with internal teams and management
- Interpersonal skills: ability to build and maintain productive working relationships across teams.
- Ability to manage multiple priorities under tight deadlines in a fast-paced environment.
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About UsSkills Required
- Associate or bachelor’s degree in business, operations, or related field OR equivalent hands-on administrative or operational experience
- Strong written and verbal communication skills
- Interpersonal skills to build and maintain productive working relationships across teams
- Ability to manage multiple priorities under tight deadlines in a fast-paced environment
What We Do
Acosta Group fuses storied expertise, unmatched connectivity and advanced insight to accelerate brand growth – everywhere you sell. Our collective of the most trusted retail, marketing and foodservice agencies is reimagining how people connect with brands at every point in the consumer journey. Comprised of Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services and Product Connections, Acosta Group understands and anticipates evolving consumer needs, fueling accelerated performance to connect tomorrow's commerce today. The collective delivers end-to-end solutions, including headquarter sales services, omnichannel retail solutions, assisted sales and training, integrated marketing, foodservice sales enablement and culinary solutions, and the most advanced data and insights.
