Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
Your Role: At the Heart of the Chain
Core Duties:
Assist in unloading trailers and verify freight against manifests
Scan, sort, and process packages, including defective items and returns
Conduct van audits and support sorting operations
Support and assist shipping, receiving, dispatching, and inventory management
Support and maintenance warehouse systems and ensure operational efficiency.
Process returns and complete required documentation in accordance with SOPs
Handle customer pickups and (front desk assistance to customer)
Resolve delivery issues by following SOPs and coordinating with relevant teams
Escalate special cases to management when needed
Print labels and prepare required documentation
Process broker returns and return-to-clients shipments
Prepare daily reports and maintain accurate records
Perform data entry tasks as needed.
Train and mentor new employees
Collaborate with Operations teams to uphold quality standards
Complete supervisor-assigned tasks as required
Maintain a clean, organized and hazard-free work environment
Comply with all Health & Safety protocols
Provide support for clients and IDCs
Respond to customer inquiries via phone and email
Process customer service email requests
Other duties as assigned
Work Environment: Fast-paced warehouse setting with shift-based schedules.
Why Join Intelcom | Dragonfly?
Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.
The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.
See you soon!
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Skills Required
- Ability to unload trailers and verify freight against manifests
- Scan, sort, and process packages including returns and defective items
- Perform shipping, receiving, dispatching, inventory management tasks
- Basic computer/data entry skills and ability to print labels and prepare documentation
- Customer service skills to handle pickups, phone and email inquiries
- Follow SOPs, escalate special cases, and maintain accurate records and reports
- Ability to train and mentor new employees
- Work in a fast-paced, shift-based warehouse environment and comply with Health & Safety protocols
What We Do
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom. En innovant constamment et en adoptant une approche unique en matière de technologies logistiques, Intelcom est résolument tournée vers l’avenir afin de continuer à offrir une efficacité opérationnelle toujours plus grande. __ Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Through constant innovation and a unique approach to logistics technology, Intelcom is focused on what’s ahead to continue delivering new levels of operational efficiency.
