Operations Coordinator

About The Auctus Group LLC

At The Auctus Group, our mission is simple: to allow our providers to practice with peace of mind. We do that by delivering revenue cycle support with an infectious level of customer service and care—for both our clients and our people.

We’re a people-first, culture-driven organization that believes great work starts with a great environment. We’ve been work-from-home champions long before it became the norm, and we’re intentional about building connection in a remote world. We actively support continuing education, match charitable donations, and believe deeply in working to live, not living to work

Who we’re looking for: Smart, talented, tech-savvy, experienced, go-getter types. You’ll do well if:

• you like a fast-paced environment,
• you thrive with change and development,
• you like giving feedback,
• you’re a team player,
• you love learning/sleuthing,
• you’re big on accountability.

About the role

The Operations Coordinator role is mainly to implement the right processes and practices across the organization as assigned by Operations Manager. The specific duties of an Operations Coordinator include formulating strategy, improving performance, procuring material and resources and securing compliance across the organizations. You should be ready to mentor your team members, find ways to increase quality of processes and overall service, and implement best practices across all levels. Ultimately, we’ll trust you to help us remain compliant, efficient, and profitable during regular business.

ESSENTIAL FUNCTIONS

The Operations Coordinator's responsibilities include but are not limited to, the following:

• The Operations Coordinator will analyze all current operational processes and performance, and will recommend, assistant, and implement solutions for improvement when necessary and under the supervision and guidance of the Operations Manager.
• Ensure proper understanding and execution of all The Auctus Group policies and procedures.
• Strive to ensure all operations are carried on in a compliant, policy driven, and in the most efficient and effective way.
• Improve operational management systems, processes and best practices as needed
• Create materials, forecast, and build standard operating procedures for all operation systems and processes of execution of daily task
• Formulate strategic and operational objectives
• Perform quality controls and monitor KPIs per department
• Actively communicate, inspire, and motivate all levels of staff.
• Ability to think and act strategically and proactively.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Advanced knowledge of multiple operational functions and principles, including oversight, customer service, production, employee, and system management..

POSITION QUALIFICATIONS

• Time Management - Managing one’s own time and the time of others.
• Problem Solving/Analysis - Ability to assess problem areas and address them effectively and in a timely manner.
• Writing Skills - Written and verbal communication skills are essential to be successful in this position.
• Service Forward - Working towards one goal of serving our team and clients needs.
• Technical Skills - Previous experience with computer applications, such as Microsoft Word and Excel
• Coordination - Adjusting actions in relation to others' actions
• Communication- Maintain a line of communication with vendors, clients, and internal team members alike.
• Organization - This person needs to be a extremely detailed person who thrives best in an organized and structured setting

SKILLS AND ABILITIES

• Ability to organize, set priorities, work independently and work well with a diverse group of people is essential.
• Ability to work effectively as a team member with a strong collaborative management style.
• Excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel).
• Ability to operate a computer, learn new types of software and systems, and proficiency in using a 10-key numeric pad required.
• Ability to create and automations is a plus**

REQUIRED EXPERIENCE

• 1-3 years’ experience in operations, with knowledge of organizational effectiveness and operations management
• Ideal candidate will have experience in a multi-entity organization in the healthcare industry
• Proven work experience as Operations Coordinator or similar role
• Outstanding organizational skills
• Medical billing experience is a plus**

PHYSICAL DEMANDS

The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is:

• Regularly required to sit and talk or hear.
• Regularly required to use a computer keyboard and mouse.
• Frequently required to use hands, handle, or feel; reach with hands and arms.
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

This job operates in a remote environment. This role routinely uses standard office equipment such as computers, phones, printers, etc.