How you will achieve success:
- Own daily coordination and follow-through across all FC Problem Solver tasks by ensuring every item has clear ownership, visibility, timelines, and resolution status.
- Manage and maintain the intake and ticketing workflow by prioritizing incoming requests, routing work appropriately, and ensuring no items remain unresolved without documented action plans.
- Track, verify, and close operational tasks accurately while proactively escalating blockers, risks, or stalled work with the context needed for leadership action.
- Build and maintain reporting that provides clear visibility into open work, resolution timelines, recurring issues, and overall FC Problem Solver performance.
- Partner cross-functionally with SMEs, Account Managers, and FC leadership to deliver timely communication, operational updates, and proactive escalation support that protects brand and fulfillment operations.
What experiences will help you in this role:
- Demonstrated experience managing task tracking, work queues, or project coordination within a fast-paced operational environment.
- Proficiency with workflow and task management tools such as Process Street, ticketing systems, or similar operational platforms.
- Strong written communication skills with the ability to provide clear, concise status updates and reporting across multiple stakeholders.
- Ability to manage and prioritize a high-volume queue of operational tasks while maintaining urgency, accuracy, and follow-through.
- Experience supporting e-commerce, fulfillment center, or 3PL operations, with proficiency in Excel or Google Sheets and familiarity with reporting tools, WMS platforms, or AI-assisted operational workflows preferred.
Skills Required
- Experience managing task tracking or project coordination in operational environment
- Proficiency with workflow and task management tools
- Strong written communication skills
- Ability to manage and prioritize operational tasks
- Experience in e-commerce or fulfillment operations preferred
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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