At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be!
We are currently recruiting for an Operations Coordinator to continue to deliver the Tiffany Experience to each customer.
As an Operations Coordinator you will:
- Take the lead by performing all back of house operations in a Tiffany store.
- Provide excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals.
- Be a key holder who acts as a manager on duty when a manager is unavailable. (Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store)
Operational Excellence:
- Provide exceptional operational support to drive sales and service.
- Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
- Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately.
- Support Company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
- Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.
Sales:
- Deepen the relationship with our clients to drive lifetime loyalty and spend.
- Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
- Collect customer data during interactions to cultivate new and existing customers.
- Drive business through key product pillars.
Service:
- Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
- Demonstrate Client Experience Behaviors identified within the NPS program.
- Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
- Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice.
EXPERIENCE
Required
- 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
- Strong Analytical skills.
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours as necessary, including nights, weekends, and holidays.
- Organized and detail oriented.
- Flexibility to perform different tasks based on day-to-day business needs.
- Authorization to work in the United States or in the country where the position is based.
Desired Qualifications:
- A college/university degree.
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.
.
#LI-Onsite
Skills Required
- 2-3 years of prior retail experience in retail operations
- Comprehensive knowledge of merchandising, client service, administration, and shipping
- Strong analytical skills
- Proficient in Microsoft Word and Excel
- Ability to work retail store hours as necessary, including nights, weekends, and holidays
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day business needs
- Authorization to work in the United States or in the country where the position is based
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
-
Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
-
Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
-
Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
