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The Role
The Operations Coordinator oversees program operations, staff management, crisis intervention, client services, and facility maintenance while ensuring compliance with program policies and procedures.
Summary Generated by Built In
Job Summary & ResponsibilitiesPreferred Qualifications
- Works in collaboration with Program management in program operation and development, i.e.: program policies, procedures, and communication systems.
- Provides supervision to assigned staff, which may include client workers. Responsible for hiring and training of staff, maintaining employee records, and preparing weekly time sheets.
- Completes and maintains all stages of BPHC Professional Development System (PDS) for assigned staff.
- Works in collaboration with designated manager(s) to ensure coverage for daily shift operations. Schedules overtime and fill-in counselors for assigned program.
- Provides direction and assistance during crisis intervention, according to Non-Violent, Crisis Intervention Policy and Procedures.
- Oversees daily operation of the assigned shift.
- Oversees the safety, security and cleanliness of the facility.
- Communicates maintenance issues to the facilities department.
- Oversees client's services during shift. Monitors meals, linen returns and toiletry and clothing distribution.
- Works with vendors to ensure high quality linen, cleaning and food service during shift. Oversees work details, resident admissions, room assignments, and Client Property procedures.
- Oversees client transportation, and vehicle maintenance services. Transports clients via program vehicle.
- Assists in overseeing and facilitation of support group meetings, treatment groups, AA/NA meetings, life skills and other trainings for clients.
- Work in multi-disciplinary approach with other health services, addiction, and behavioral health service agencies or departments. Works with program staff and outside agencies to make appropriate referrals.
- Completes all required record keeping, including incident and assessments reports, disciplinary records, bed register, client database.
- Oversees medication administration and storages. Develops protocols for safe medication storage and administration in conjunction with the Program Director and the MDPH or funder guidelines.
- Orders office supplies, opens purchase orders, and assists Program Director with monitoring program budget as assigned. Enforces program policies and plans, assists in designing and implementing shift policies.
- Attends and/or facilitates assigned meetings.
- Performs other tasks as needed and as requested by supervisor.
- Bachelor's Degree with a minimum of one (1) year supervisor experience and two (2) years of human service experience or College-level course work equivalent to an Associate's degree with two (2) years minimum supervisory experience and three (3) years human service experience or High School Diploma/GED Certificate and three (3) years or supervisory experience and three (3) years of human services experience.
- Licenses, certifications or program specific experience may be required by grant or program needs.
- Mental health or social work license strongly preferred.
- Must possess and maintain a valid Massachusetts Driver's License with safe driving record (copy of driving record will be required in accordance with Department/program procedures).
- Experience working with the homeless, diverse ethnic, racial and low-income populations, and an understanding of mental health issues and substance abuse.
- Bilingual/Spanish preferred. Strong written and verbal communication skills required. Computer skills are essential.
Skills Required
- Bachelor's Degree with supervisory experience
- Two years of human service experience
- Valid Massachusetts Driver's License
- Experience working with diverse, low-income populations
- Bilingual/Spanish skills
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The Company
What We Do
Boston Public Health Commission is Boston’s health department, working in partnership with communities to protect and promote the health and well-being of all residents, especially those impacted by racism and systemic inequities. It offers over 40 programs and services including family and child health, recovery services, and emergency shelter.
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